Fun fact: this is a common technique when dealing with children.
> No, you can't leave the table until you eat your vegetables.
> No, you can't go play until your chores are done.
> No, you can't leave the table until you eat your vegetables.
> No, you can't go play until your chores are done.
It's interesting how strongly people feel about a basic little game.
(full disclosure, I work at Google but I've never had to deal with upset teachers and upset children arguing in bugs assigned to me)
There are ways to get companies to actually pay attention to you; a good place to start is sending registered mail to an executive in a way that looks like you might be a lawyer. patio11 has more advice on this.
The ticket is literally about distraction - the kid intends to do work, the game is literally placed in the middle and the kid forgets what was original goal. 100% normal for kids and I would not blamed neither them nor teachers.