Today he's taking on new customers and their money, despite knowing full well that archiving (the premier feature) and sometimes also export has not worked for many users for several years now, with zero communication.
He then pops up in all those HN threads, doesn't say anything about the problems at all, but makes jokes and dismissive comments. That's the only life sign his customers get.
And every time in these threads there are bystanders like you who try to give the benefit of the doubt (and thereby minimize the problems caused for many users). Honorable in principle.
Honestly, I understand that you don't want to pile on when you don't have first hand info, but maybe try not to pick sides then?
The point here is that he's not honestly trying; he's neither of those words.