POLL: Should I step down as head of Pinboard? I will abide by the results of this poll.
Either way, a flippant post is kind of insulting to your customers.
I must say, your current attitude is a little bit sad and disappointing.
$100k is about 5 months revenue: https://blog.pinboard.in/2019/07/i_cant_stop_winning/
FWIW I vote no :-|
Credit card chargeback. If you were prudent enough to pay by credit card. That did the trick for me.
After I proved to my bank's satisfaction the fraudulent behavior (what was promised on his web site: screen shot, refund offer on his web site: screen shot, several emails without reply: attachment, HN and Reddit threads: screenshot) and after my bank sent me a message that the chargeback was approved, I suddenly got a refund message from Pinboard shortly thereafter. I guess merchants get a last chance warning by VISA or so?
If other, lesser measures have failed to make him treat his customers with respect, affecting his livelihood might do the trick.
1. https://www.firstcardpayments.com/what-happens-to-your-busin...
Today he's taking on new customers and their money, despite knowing full well that archiving (the premier feature) and sometimes also export has not worked for many users for several years now, with zero communication.
He then pops up in all those HN threads, doesn't say anything about the problems at all, but makes jokes and dismissive comments. That's the only life sign his customers get.
And every time in these threads there are bystanders like you who try to give the benefit of the doubt (and thereby minimize the problems caused for many users). Honorable in principle.
Honestly, I understand that you don't want to pile on when you don't have first hand info, but maybe try not to pick sides then?
The point here is that he's not honestly trying; he's neither of those words.
It’s up to you.
¯\＿(ツ)＿/¯