I wouldn’t call such people mentally invalid.

However, as an Italian, i understand your feelings.

Public administration has always been the land of bureaucratic people that want to see sheets of paper, stamps and signatures.

They’re almost often unfamiliar with technology and they are mostly unwilling to change their workload.

The real problem if very often that upper management is often also old and unfamiliar with technology too, hence incapable of understanding the value that technology could bring hence unwilling to push its adoption.