Should a startup which uses so much of Google Maps that it needs to pay be complaining that about poor salesmanship when it can't afford to pay? It sounds to me that both companies have monetization issues.
we're more of a small business than a startup. We've been going for 6 years and are nicely profitable. The issue is the prices quoted were more of the level for large corporate multinationals - hundreds of thousands of dollars/year just for our UK service (one of eight that we operate).
Suppose your government provides electricity for free below a certain threshold. Suppose you exceed that threshold. Suppose a rude person calls you up and asks you to pay. Suppose you can't afford it.
Should you then complain that they were rude and how it was their rudeness that caused you to switch providers? Or do you simply explain that you found a cheaper provider that aligned with your long-term goals? Was the point of the post to try to give Google customer service a black eye? Because, to me, all it did was betray pettiness.