So, you went to the Amazon live chat. They sent you to Logitech. You chatted with their bot and had to "restart the whole long process" because of a bug.

Then you got connected to a human who asked you for a confirmation from Amazon. You went back to Amazon and asked them for a return, again.

You had a "miserable" experience with the process, there, but in the end got your return label.

Yeah, really sounds like an excellent experience.