Wait until you find out about the photo matching they do to true up license and Global Entry identity. Why have a human (who can be social engineered) do that in person when an algorithm can do it behind the scenes?
Well, I'm not disappointed that they actually did something. If it wasn't clear, I thought not checking was poor procedure, and I guess it makes sense it they have automated procedures. Still doesn't seem right to not have a human validate when it takes no extra time to do so.