That's horrible. The most surprising results are in section 5, especially claims that technicians copied files from the repaired devices.
I once caught a car technician from a reputable dealership's service taking my car out for personal chores, as the guy did not even unplug my dashcam. I had a rude awakening when I realized these things aren't just urban myths but that they do happen. Some people have no qualms about taking advantage of our unattended things. Of course, this is an anecdote with a sample size of 1, and I can't speak about how often these things happen.
But I'm honestly not that surprised to read section 5 in this paper. Not even surprised to see that there was no attempt to cover tracks on most laptops.
But what does a technician get out of copying my porn collection?
https://en.wikipedia.org/wiki/2014_celebrity_nude_photo_leak...