– Seemingly simple tasks can be more complex than you expect (“add a leap second on this Wednesday”)
– Real world systems can be more complex than you expect (“bunch of software I never even knew existed”)
– Planning and testing can make a big difference vs. just winging it (“a bunch of our Linux servers had kernel panics for some reason”)
– Success can be a non-event that goes unnoticed (”everything worked and no money went missing”)
– Sometimes the best solution is not a technical solution (“halt the markets for 15 minutes before/after”)