Hacker News Reader

The notion that companies with a presence on the Internet have to obey laws all over the planet is not how the Internet was ever supposed to work. Eventually people will remember that we used to think that way, and why.

So, as Google is a US company, US law would apply.

Developers in other countries would presumably benefit from the same requirement to provide a human support contact. If not, that's unfortunate.

View on HN

The problem isn't the lack of a human contact.

The problem is having no choice but to participate in a closed app store with opaque rules with no oversight or appeals.

You're right, but that's the abstract view. The more immediate issue is precisely the lack of a human contact with the necessary agency to fix the problem. There's no reason to think "Anthony" was a human. If he is now, he won't be next year.

Eventually market regulators will understand that companies like Apple and Google aren't just corporations, but their competition. Things will change in a hurry at that point. These companies simply can't be allowed to control entire markets without corresponding accountability to the public.

Reply on news.ycombinator.com