- Iceland Air and Easyjet issued refunds quickly
- Brussels took a few months, but communicated proactively that they were working on it and provided updates without me reaching out
- TAP never picked up the phone and I ended up having to force a charge after every other airline had come through with a refund...
Not surprised, lol
I also had a buttload of flights planned for March/April 2020 and EasyJet was by far the easiest. I got a Trenitalia refund probably 18 months later and I had to PayPal-chargeback some OTA which eventually emailed me asking to reverse the chargeback. Sure. The OTA capitulated soon after.
Same happened to me. And I even called an additional time and only dealt with them in Portuguese hoping I might get somewhere with that tactic. Nope. Called, emailed, tweeted, you name it. No luck.
Ryanair was pretty bad too. I spent a few weeks trying to book a short, direct flight between major cities and they kept cancelling the flights (3-4 in a row) and trying to give me credit. Their webchat helpline was quite poor, too.