It is wrong that they do not do, what the user who payed for it, asked it to do.
A task it can do, but choose to do a different task, that is better in the intereet of the corporation.
It is a quite harmles example, but it is zelling of the general state of things and where we are heading.
If I buy a device I assume I own it. Thats how it should be. Not that I rent it and the rules to rent change all the time.