What is the basis of right/wrong in this value judgment and why is this basis correct and the others not?
The reasonable expectation is that a digital assistant will work for its user and not the corporation that sold it. The corporation is trading on this expectation to exploit its users.
"If you can't freely do anything on the device you own, you're the one owned."
A task it can do, but choose to do a different task, that is better in the intereet of the corporation.
It is a quite harmles example, but it is zelling of the general state of things and where we are heading.
If I buy a device I assume I own it. Thats how it should be. Not that I rent it and the rules to rent change all the time.