Honestly, I don't mean to be negative, but this article is grossly misrepresenting the actual situation.
The actual problems the author of the article encountered/mentioned were that:
1) He was unfamiliar with how to use/maintain an electronic drivetrain, because he didn't have experience with one.
2) He sometimes doesn't have the right tool for the job.
The truth is that bicycles are _amazingly_ user reparable. Even the latest and greatest that use electronic shifting. And in comparison to other complex consumer goods, very accessible in terms of manufacturer support, and the information available to end users.
I've actually had an easier time understanding, calibrating and maintaining my electronic drivetrain (SRAM GX AXS, not the same one the op was having issues with) than I ever did with a traditional drivetrain. But probably because I'm more comfortable with electronics than mechanical things.
The one exception to the "totally user maintainable" rule are some components of electric bicycles, which (at least as far as batteries and some motorized components go) can be restricted by manufacturers as to what the end user can do.
Don't get me wrong. There are still plenty of things that I trust my bike mechanic to do that I won't do myself, but only because I don't have the time or focus to learn how to do them properly. Not because modern bicycles are somehow inaccessible.