I'm glad your experience was better than mine. I had to get a lawyer involved after the Dutch support told me I would be refunded if I returned an item, and then after I sent it back, denied the refund.
I guess you found out as well, like me, the US has the last say in any matter and they don’t really listen to their overseas colleagues if their flagging algo/AI says ‘nope’.
Did the lawyer work? If it did, I am happy that at least it seems possible to go against them. I will never touch them again though.