It amazes me, that Netflix is capable of such top of the line engineering things (really mindblowing stuff, one machine that streams nearly 1 Terabit pers second), but is for the love of god unable to stream HD Content to my iPhone (newest firmware, all up2date). Tried everything gigabit wifi, cellular, multiple ISPs ...
It is better for me to pirate their content, play it with Plex and be happy. I pay for Netflix, but still have to download it, to see it an acceptable quality. Absurd. The support couldn‘t help. It doesn’t affect, because I have my Torrent/Plex Setup, but for 99.9% of people it is a subpar experience.
I think the best years are over for Netflix. The hard awakening is here to make content that the users want and they are a movie/tv content company, not primarily a „tech company“.