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Comment by dyeje | Hacker News Reader

Hey I think I’m in your target market for this, I like to test ideas with landing pages and provide a contact form. All I really want is the ability to email myself the info from the form. In the past I’ve set up free ConvertKit or MailChimp accounts, but it’s kind of a pain and way overkill.

Anyway, when I’m on your landing page I have 3 questions:

1. What happens when the user submits the form, how do I access the data / know about new submissions?

2. Am I able to customize the fields?

3. What happens if I go over 5000 submissions?

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Awesome feedback; thanks. I'll work on updating the landing page to answer those questions, but for the time being.

1. What happens when the user submits the form, how do I access the data / know about new submissions?

When you setup a form you tell us who you'd like the form emailed to. When the forms submitted, we'll email that address the contents.

2. Am I able to customize the fields?

Absolutely! You're in full control of the form itself; what fields are there, how it's styled, where it's hosted. All you need to do is set the forms action to your sendfly.io url so that when the form is submitted it gets posted to us.

3. What happens if I go over 5000 submissions?

I haven't quite figured out that path yet; right now you'll just keep getting the submissions. I'll work on adding different plans, but wanted to keep it simple at launch. If you're interested and know you'll need more than 5,000 submissions let me know and we can work something out!

I suggest the following if the user hits 5000 submissions:

Define the 5000 as a soft limit. Define something like 10,000 or "100 days after reaching the soft limit" as a hard limit.

When a user hits soft limit, you keep storing their submissions, but you don't let them see it unless they upgrade the subscription/buy more resources (Mailchimp's Blocks pricing strategy seems sensible to me). When a submission is received after hitting soft limit, you send your user an email telling them that they received a form submission, but they cant view it till they upgrade. (You keep notifying them). You can aggregate those notifications daily/weekly after the first few to reduce costs.

When the hard limit is reached, you stop storing those entries. And send the user 1 email telling him that you changed behaviour.

This is a fine idea, but be _VERY_ upfront about it, if it comes as a surprise, even though it's entirely reasonable, a lot of people will be angry and put off because they feel they've "been had" if they weren't aware of it when they got into it.

Great idea. This is actually already what we do for unsubscribed users. You get a notification that your form received a submission and a link to subscribe if you’d like to see it.

I’lol need to add some additional plans to support higher volume if and have an upgrade option.

Or, just use the 5,000 as a soft limit and lead list. Once a client goes over, reach out with an upgrade offer.

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