Agree - there's multiple problems to solve (a) make incorrect actions exceedingly rare (b) correct them quickly (c) give people who reach out about them substantive help. Have major initiatives underway to improve on all 3. We're furthest along on (a), more to share soon. Interaction of (b)(c) is particularly complex, as we find the right way to make high-stakes decisions while being responsive to people asking for help (especially as we do the work to differentiate good and bad actors).