>I’m the person leading the effort to make sure that people have fewer bad experiences with Stripe.
No offence, but you're doing a bad job.
No offence, but you're doing a bad job.
It's not in the community interest to drive away people who are posting about their work. For most of us, our work is what we know the most about—so that would be a strict loss of interesting discussion.
The complainer can also misrepresent the case, while Stripe cannot disclose how they see it. Making any assumptions about service quality on that base is not wise.
If it was just about executing I’m sure they would have done that by now.
What you call “wishy washy” is what I read as him laying out the problems on a high level.