> most middle “managers” are what Steve Jobs referred to as “bozos”.
I'll humbly submit that we should offer more grace to middle managers: these typically end up as the first few steps into management for ICs. The role is new, and they face difficulties managing up to upper management and clients, and down to their subordinates. In some orgs, I suspect they are not set up to succeed, but more to diffuse responsibility and hopefully compartmentalize some of the chaos.
That said, I've had a handful of [middle] managers who weren't fun to work under, and it was their personalities/vices combining with various organizational pathologies.
> We went out and hired a bunch of professional management; it didn’t work at all...they knew how to manage, but they didn’t know how to DO anything.
Leadership is instantiated within a business/cultural context. Without knowledge of that context, leaders will not be as effective as they could be. This makes the concept of a professional managerial class that purports to be able to swoop into any industry and "manage" rather ridiculous.