Because airbnb charges 17% in fees from every booking, guests are hurting. We wont charge a separate cleaning fee either. All listings are mandatory self check in as well.
I hurt because of risks/customer support or lack thereof, not because of a 17% fee. Last thing I want is to arrive somewhere 8k miles away to a closed door/canceled booking.
I want to work on customer support as my biggest priority/pain point of airbnb. Thank you for sharing that.