The craziest conversation I had was trying to convince a guy who came in every morning and ran a script that he could put it on a timer/scheduler/cron/anything to just run the report so it was in his inbox every morning. It's not that he was incapable technically, or did not understand it. It was as if I was asking him to violate a religious oath. "Thou shall not reduce billable hours." His workflow remained - login to desktop, open IDE, open script, modify date, save, execute script, open FTP app, login to server, download file to desktop, open email app, create new email, attach file, email file to onshore. Solid 30min++ of work if you do it right.