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Comment by aliqot | Hacker News Reader

I do see how they'd find it bothersome. Imagine what it must be like that the situation before was: "Oh no my baggage is lost!" "Oooh that's rough! We'll let ya know!" then nothing.

Where now what it might be like is: "Oh no my baggage is lost at XYZ airport at your terminal" and that accountability is somewhat forced now because they can't just say it wasn't found or it is 'in transit' when it really isn't.

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So inconvenient for them to do what they were contracted to do: fly you and your luggage from A to B. Can’t they just get free money?

You might get money for your troubles if your flight or luggage is delayed. For luggage being lost the maximum liability is $3,800 for domestic flights and about $1,800 for international flights

https://www.cnbc.com/2022/07/19/what-travelers-need-to-know-...

In theory yes, but in practice it could easily cost you more to deal with the airline and it might well be that you don’t have the receipts anymore.

With another European airline I recently waited exactly one day less than the three weeks required for them to deliver a child seat. That’s almost three weeks of not having one to safely transport my child, no support or compensation. Since I was returning to my country of residence the credit card company also didn’t refund.

> That’s almost three weeks of not having one to safely transport my child, no support or compensation.

Why not just buy a new one and charge the airline for it?

They won't compensate you unless the luggage hasn't been delivered within three weeks. Even then they'll put up a battle and make you go through a bunch of forms and hotlines, request receipts that you might not have anymore etc.

For a baby car seat, probably not worth it. For other things it might be but the receipt is missing etc.

At the end it's a damage you have to face for them not doing their job right.

Charge... how?

At least in the US they have to repay you for items purchased to temporarily replace items in delayed luggage- subject to reasonable costs and a total limit.

Small claims court?

Who has time for that?

Also at least in Germany you risk the costs with no compensation for taking that risk.

> and it might well be that you don’t have the receipts anymore.

That seems pretty unlikely; the receipts now go to your email where you'd have to delete them intentionally.

Receipts for the personal items that the airline lost, not for the airfare. You need to prove how much your damages are in order to make a claim.

Your damages are what you had to spend on all the new items you had to buy for your trip, to replace the items they failed to deliver. You buy new clothes (etc), keep the receipts, and turn those in for reimbursement. At least this is how it worked a decade ago when my luggage was "lost" for a US domestic flight.

In my case, I think they deliberately bumped my bag for paying cargo, because they saw my billing address was near the destination airport and assumed I would be fine "at home". They didn't know I was going to a wedding, and that said wedding was several hours drive away, so delivering my bag a day late to the destination airport wouldn't end the problem. They still paid out though.

aobdev's idea of reimbursement doesn't work in either direction. The price you paid for something is only weakly connected to the thing's current value. But your damages are equal to whatever the current value is. If you bought a painting for $20 and it's appreciated to $15,000, you're owed $15,000 when someone destroys it. If you bought a suit for $2,000 and it's more moth-hole than cloth and it's been through a few paintball fights, you're not owed $2,000 when someone destroys it.

There’s an easy solution: the airline automatically owes the maximum amount. This would save everyone much time and put some burden back with the airliner (by potentially paying more than the customer had, though at around USD 1800 it should be quite even, especially once you consider the time spent to get your money back)

You already need to insure higher values anyway if you want to be entitled to a reimbursement, so this would set a nice minimum that encourages customer friendly behavior.

Is there anything to stop me from pulling receipts for something I didn’t actually put in my luggage?

Cash? Clothes? I don’t keep receipts for every pair of jeans I own.

You're thinking of the frequent flyer programs. An airline, via its FF program, is a proprietary central bank that sometimes flies people (and occasionally, even their luggage!) from A to B.

Didn’t really understand that until I read an article about it.

The frequent flyer program is oftentimes worth more than the airline, and it’s a currency with no rules where the airline can do pretty much whatever they want with its value. It’s insane.

Every job, every person, every industry mistakes happen. You can minimise them with better systems but its never going to disappear

The ones that don't suck are happy if you can help them fix their error, though.

Don't bother us, we're trying to help you.

You can minimise them by making mistakes expensive.

Yes. But not every industry gets the benefit of a nationally legislated liability limit on their mistakes.

Oh no! Our management/efficiency consultants have value engineered our labor practices to the point of extreme fragility!

Maybe hiring more McKinsey consultants can fix it!

FWIW I showed an AA baggage customer service rep the location of my bag (within 200ft of where we were standing), the response I got was, “that’s nice, we’ll get you your bag when we get you your bag” - so while it’s nice to know where your bag is, the airlines will continue to not care until there are financial consequences for not delivering as promised.

I'd call the police in that situation

So they can take a report?

So they can ignore the call entirely

AA is the worst. I would be here all day if I were to explain all the things they did on a single flight, NY to Akron. I rented a car and drove home, so not to expose myself to that again. Have not flown AA since.

Now JetBlue codeshares with AA. Worried.

My heart breaks for them. They have to do the job they should have been doing in the first place.

How is it bothersome? People are doing their job and telling them where the bag is. They should be happy when customers go the extra mile to fix their broken system.

It’s not broken for them.

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