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smoyer - When I said that, I was referring to this http://blog.freshdesk.com/the-freshdesk-story-how-a-simple-c... HN Discussion is here - http://news.ycombinator.com/item?id=2340732

Here's my question: HOW THE FUCK DOES THAT MATTER.

They are a business, they want to make money. Consumers will choose whichever product they prefer. Everybody wins. End of story.

Bottom line is who cares? It doesn't have to be a help desk revolution if switching customers like it better and if they don't then it will probably flame out and die.