Luckily I remembered Lyft existed or I would have been stranded that night. Installed and set up in less time than I had already wasted trying to get Uber to verify.
...anyway, fraud detection is largely anecdotal.
Uber insists on sending me an SMS verification code. But the code never arrives.
I have no problem with any other app, just Uber. But I can't get anyone at Uber to look at the problem because I'm an human being (read: "edge case") and I don't scale.
Like, what a hostile UX design. I walked out of the airport, got to the ride-share pick-up area, and was then told by Uber I needed a mask. So I had to walk all the way back to the baggage claim to buy a mask at a store.
I have no problem with following local law (or even just whatever Uber wants to enforce). I was annoyed that Uber's app did not make me aware of the mask requirement until after I was ready to book my ride.
Airports often have special pickup areas dedicated to rideshares. I always walk to the pickup area before booking when at an unfamiliar airport, because I don't know how long it'll take me to get there, and I don't want to keep my driver waiting.
In this case the pickup area was outside of the airport terminal and a fairly long walk. When I reached the pickup area I tapped 'book', and Uber then told me I needed a mask. I then had to walk back to the terminal to buy a mask.
So, I deleted Uber and installed Lyft. The first thing Lyft showed me was that a mask is required to ride in the area.
> Has it not been obvious that you need a mask when in enclosed spaces with strangers
If it's required by law, or if the driver asks me to, then I'm happy to comply. If I'm given the choice, I choose not to wear a mask.
I was traveling and was unaware that the locality that I had traveled to legally required a mask while in rideshares. I chose to respect law and my driver by walking back to the terminal to purchase a mask, rather than ignoring the message.
And, I seem to remember seeing a chart of ... maybe it was average time to infection on a matrix of different kinds of masks for the carrier and the exposed. The short of it was that masks on both people help lengthen the time.