I have a friend who managed to do get into this mess, and he's still not sure how he did it.
firstname.lastname@companybizname.TLD is apparently linked to two separate identities at Microsoft, one is a business account, one is a "personal" account.
Every time he experiences any kind of login issue, this bites him :/
However, your friend can get out of this scenario by following the instructions on this site:
https://support.microsoft.com/en-us/account-billing/change-t...
They'll end up with <whatever_they_can_find>@outlook.com for their Microsoft account. When using Org services via a browser, you'll automatically use your Org account. When using consumer services, you'll automatically use your Microsoft account (assuming you've selected stay sign-in for both).
Thank goodness for that!
> However, your friend can get out of this scenario by following the instructions on this site
Thanks for the tip, will try and walk him through this next time I'm with him.
> hey'll end up with <whatever_they_can_find>@outlook.com for their Microsoft account
I doubt they actually need/want access to the Microsoft account. They don't use this work email address for any consumer services, as far as I'm aware -although how could one tell what services it could be associated with?
If I indeed recall correctly, then that doesn't really make sense. Just force people to make a different, actual personal account, and have them use that.
Except if you lose access to the work email address by switching jobs, surely you're one forgotten password away from permantently losing access to the personal account too? It's linked to your _work_ email (only)...