- the tool is too difficult to use for even yourself to be worth it
- you don’t use your tool deeply so you don’t have intuitive understanding of what is needed to be improve
- you don’t actually take user guides seriously and think they are important for a company to provide
When looking at this kind of service I’m evaluating on two levels: my customers experience, and my authoring experience. By not having your own user guide filled out I’m unable to evaluate the end customer experience (search, navigation, etc).
I know you’re in beta, but I don’t know why you’d do a show HN without at least having your own user guide filled out. A big wasted opportunity.