Not sure Chess.com is entirely objective. They recently acquired Play Magnus after all, so he will have some influence. The timing is pretty suspicious.
Still people literally know the chesscom cheating team. IM Danny Rensch is the face. I would say there is a fair amount of respect for that team within the community, as well as a healthy scepticism. If anything they probably get more criticism for ignoring cheating than for taking action.
It’s a tough gig, chess cheating is very hard to prove.