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It's funny they the author mentions the subway as bad UX here because as someone new to NYC I find it's actually quite easy to tell which line goes to which section from a cursory look at the map. I think the line coloring goes a long way towards that

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Glad to hear it and welcome! (I am the author and I have gone the wrong way on the subway many, many times, maybe I am especially a doof ;)).

I think maybe a better example would have been boarding the Red Line in DC, where both terminuses (Shady Grove and Glenmont) are in Maryland where neither is the largest town en route (Bethesda and Silver Spring, respectively). It can be tricky.

Yeah I feel that, intimidating for sure. Without Google maps I probably would've been pretty lost as far as the subway goes when I was first learning it, and I can't say that I haven't accidentally taken the R like 3 stops too far already :)

I appreciate the piece; the topic is something I wouldn't have considered without reading it.

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