If I play Civ V and it crashes, I want my money back, just like I won't stand a broken appliance.
Thankfully App stores are already making this point clear to the industry.
Thankfully App stores are already making this point clear to the industry.
Second, I think data shows most people don’t return games after 1 crash. In fact, I think getting to market fast is a bigger factor for profit.
People still don't do it because they have been taught that software is special, they have to put up with broken products, that is just how things are with computers.