If a play Civ V and it crashes, I just a bit mad.
I will acknowledge though good engineering practices are important, maybe my perspective of "tolerance" of these bugs when they are isolated is missing the point.
Thankfully App stores are already making this point clear to the industry.
Second, I think data shows most people don’t return games after 1 crash. In fact, I think getting to market fast is a bigger factor for profit.
People still don't do it because they have been taught that software is special, they have to put up with broken products, that is just how things are with computers.