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What about the sophisticated ones that say, "listen to all or of options as out menu has recently changed." When you call back two years later the message is exactly the same. Why don't they make call handling software that has the menu items assigned to random numbers so that the menu is always different?

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I think this and "higher than usual call volumes" are really just about plausible deniability. Anyone who's worked retail will have a story about someone who insists that the thing they're buying was cheaper last week even though it wasn't. Telling people up front that things have changed probably at least sometimes defuses that conversation one way or another before it even happens.

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