The obvious answer is that it's been tested to result in fewer cancellations.
The optimization is for short term profit, not for customer experience.
If you care about customer experience, talk to the government, not businesses
The optimization is for short term profit, not for customer experience.
If you care about customer experience, talk to the government, not businesses
Not retention, not customer service, not the customer experience.
Then he proceeds to order them by priority.
It is backwards, I do not think this way. Yet, the modern successful business does.
the ordinary consumer really does believe these are separate networks.
“The same great coverage as TDC because we use their network, but you only pay xx DKK” kind of thing is quite common.
If you click the careers button it takes you to the careers page of the parent company, since they don't want to bother creating a separate careers service for the sub-brand to fully maintain the ruse.
As if the CRTC doesn't meet the absolute economics 101 textbook definition of Regulatory Capture.
If the Canadian federal government had any intention of applying actual consumer-friendly policies with teeth to the telecom industry, they wouldn't be letting Shaw and Rogers merge. But they almost certainly will.
In Canada this is not a (L) or (C) political problem, both parties have been equally bad in the last 25 years letting telecom companies with billions of dollars market cap do basically whatever the hell they wanted. Under Chretien, Martin, Harper, and Trudeau. It's more a problem of the wealthy throwing their weight around in Canadian business influence over the government policies generally.
so much irony in this statement