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> I just checked with my team, and upon review of your account, it appears that our detection system has triggered successfully

That's exactly the same response I got, word-for-word, to my lockout ticket [1]. Initially I thought it was a human replying to my ticket, now I'm not so sure.

[1] https://news.ycombinator.com/item?id=31398660

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I sat alongside customer service agents working phones, email, and chat. They use copy-pasted stuff for everything. I will watch them search word for a template way slower than I could type, but that's their process.

Re-used phrases is not a sign of a bot, IMO. But it is a sign of employees who have to respond to the same thing over and over and don't have much power to effect change.

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