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Does a company owe it to their customers to provide good support, clear explanations about account termination, or a viable appeal process?

After all, I thought the hope was that if a company treats users like shit, they will leave it and find something better...

Unless you're paying money to Twitter, you're not their customer.

Care to explain how you came to this conclusion: "It is excusable to terminate an account without a clear explaination"?

I think they meant “inexcusable”.

Yes, thanks. Typed it in on my phone and must of fat fingered it or autocorrect opportunity.

Twitter's users are its product not its clients.