What I hate more is more ppl are using discord as default support. IT moves to quick, and repeat questions and answers needs bot. It's easier for people to piss in the well because chat is so fleeting, can easily take conversations out of context with screenshots.

I really miss the old school PHPBB forums which were "slower" and that was good for support from the vendor's point of view. Very few cases require real time staff chatting and available all the time. It seems to invite more trouble than its worth.