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Comment by drc | Hacker News Reader

Thanks for feedback re: robot emoji. You can also use a backslash command if you want to add a new piece of text to the timeline from Slack.

re: postmortem workflow. The timeline view is built to help postmortems, one of the ways we're doing this is making it easy to paste the info from the timeline as rich text or markdown from the timeline into your post mortem workflow. You'll see that on the top right of the timeline view. We have a lot more ideas in this area and will be investing in this.

Curious if there is specific features you'd like for postmortems?

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For postmortems the basis is having document templates that are linked to the incident. From there the ability to automatically add information to the individual postmortem documents with things like timeline and MTTA/MTTR. Add the ability to comment on, share, export, and collaborate on these documents.

The second piece of functionality is around action items. Almost all postmortems generate action items. I need a way to tie action items to a specific post mortem and integrate automatically with my project tracking software (Jira, Asana, Linear, whatever). Ideally there's some top level reporting functionality that shows me the status of post mortem action items.

A nice to have would be automatically scheduling the post mortem meeting with a calendar integration.

This is exactly how our post-mortem functions work -- we pre-generate a google doc with a template and we have the ability to copy (in rich text / markdown) the critical timeline.

On the action item section today actions are tied to Github issues and we are working to extend those - namely Jira/ServiceNow. We do already have a few that gives you a quick look at current status, how long the incident took, and open action items which you can filter by labels or severity (e.g. all severe production issues)

The postmortem doc, meeting link and slack channel are all automatically created for every incident

Are you going to upgrade this feature to an Enterprise license one day and then revoke access without a grace period? This happened to one of our Grafana plugins and resulted in a several day outage while we scrambled to sort out the payment.

As your company has shown zero respect for its customers, I will not be using any of your systems.To be absolutely clear it is fair to charge for any of your products, however, if you change it from freemium to paid you can't just pull the plug without reaching out.

For anyone reading this, there's a reply and relevant context at https://news.ycombinator.com/item?id=32837295

Another suggestion re gathering data or threads from Slack: using Message Shortcuts for greater visibility/discoverability? https://api.slack.com/interactivity/shortcuts Might need to combine this with Slack modals for adding details (if it lets you do this)

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