One thing I'd say is that I find the "react with a robot emoji on slack to add information to the timeline" as a little kluge, hopefully that's not the only mechanism for doing that.
Also does this tool have a postmortem workflow? I didn't see one in the documentation and that seems like an important part of the incident response process.
re: postmortem workflow. The timeline view is built to help postmortems, one of the ways we're doing this is making it easy to paste the info from the timeline as rich text or markdown from the timeline into your post mortem workflow. You'll see that on the top right of the timeline view. We have a lot more ideas in this area and will be investing in this.
Curious if there is specific features you'd like for postmortems?
As your company has shown zero respect for its customers, I will not be using any of your systems.To be absolutely clear it is fair to charge for any of your products, however, if you change it from freemium to paid you can't just pull the plug without reaching out.
The second piece of functionality is around action items. Almost all postmortems generate action items. I need a way to tie action items to a specific post mortem and integrate automatically with my project tracking software (Jira, Asana, Linear, whatever). Ideally there's some top level reporting functionality that shows me the status of post mortem action items.
A nice to have would be automatically scheduling the post mortem meeting with a calendar integration.
On the action item section today actions are tied to Github issues and we are working to extend those - namely Jira/ServiceNow. We do already have a few that gives you a quick look at current status, how long the incident took, and open action items which you can filter by labels or severity (e.g. all severe production issues)
The postmortem doc, meeting link and slack channel are all automatically created for every incident