I had a non-masked Uber driver report me for not wearing a mask (I was wearing one). It was very strange, my guess is they didn’t like me for some reason and used the feature in a petty way…?
Instead of just cancelling the ride, he reported me for being maskless in order to get a free cancellation that didn't hurt his driver profile. When I wrote Uber Support to explain I was wearing a mask (and had completed a mask-photo before I could request my next ride), they lectured me on mask-wearing and essentially accused me of lying. Note that I have a 4.9 star rating over 5,000+ Uber rides, so it's not like I'm an infrequent customer or repeat trouble maker.
No need for a ban, I'm outta this hellhole.
When I get frustrated by inexplicable behavior of strangers, Hanlon's Razor helps a little distancing myself and limit the pain brooding about it would cause...
"Non masked rider" is probably a way of getting a fee back or invalidating a bad review or something.