What? You always call websites whenever you can't log into them? You don't allow for downtime at all?
They are disputing the charges because amazon stole their content!
They are disputing the charges because amazon stole their content!
I understand why they're disputing charges, but that seems silly if they haven't made some concerted effort to figure out what's going on.
At least that's my take on it.
To say that the person was obviously in the wrong/doing something shady/to blame just because of how long they waited seems like you're really stretching to give Amazon the benefit of the doubt.
However, not sure how it's silly to blame a user if they waited a month. Personal issue? Fine. But procrastinator and phone phobic aren't really excuses for this. If you're really concerned about your Kindle (I would be VERY concerned if it were more than a day.) then I would do almost anything in my power to fix it.
Wait a month? But that's a whole month of me not reading my books!