My own anecdotal experiences with Amazon customer service aside, something feels amiss about this whole situation. Why did they not call/email Amazon after a full 24 hours had gone by? Why are they disputing Amazon charges to their credit cards?
I just feel like something is wrong here.
I have filed a complaint with the BBB, emailed everyone I
could at Amazon, called the Customer Service Line, the
Kindle "Executive" support line, and Corporate. I have
been apologized to by everyone I have spoken to and been
told that they have never seen this situation before.
None of them can tell me if I will ever receive the
content I have paid for.They are disputing the charges because amazon stole their content!
I understand why they're disputing charges, but that seems silly if they haven't made some concerted effort to figure out what's going on.
At least that's my take on it.
To say that the person was obviously in the wrong/doing something shady/to blame just because of how long they waited seems like you're really stretching to give Amazon the benefit of the doubt.
However, not sure how it's silly to blame a user if they waited a month. Personal issue? Fine. But procrastinator and phone phobic aren't really excuses for this. If you're really concerned about your Kindle (I would be VERY concerned if it were more than a day.) then I would do almost anything in my power to fix it.
Wait a month? But that's a whole month of me not reading my books!