re: (e), they can't. I don't mean they cannot physically operate the sequence of events (even a properly incentivized chimpanzee could do that), but that they lack the programmatic sense of problem solving that is assumed (quite arrogantly) by the programmatic crowd.
In the same way people take their cars to mechanics when they can do the job themselves, or call triple A for a flat tire when the spare and jack are in the trunk, or reach for the phone instead of a plunger when the toilet backs up, people don't lack the specific skillset, they lack the openness to problems being solvable. They are in perpetual search of answers, not solutions.
They don't want to learn to fish, they don't want to expend energy on process. They want someone else to do it. It's not laziness, it's not incompetence, and it's not entitlement. They are just of a mindset they cannot solve problems, and so they pick up the phone and abstract away the answer.
And I promise you, no 10 minute condescending conversation with someone is going to redefine their core attitudes about life. You're just going to have your well poisoned in the break room with your piss poor attitude because she called the plumber and he told her to fix her own shit (in a manner of speaking).