apple is almost a 2 trillion dollar company, it is not inconceivable that they juat hire PR to defend them in comment sections
Of course to do this properly you also have to realize and account for the idea that others are just as incentivized to fund artificial critiques as Apple is to artificially defend themselves.
Assuming BOTH Apple has surrogates AND rabid fans is one more assumption than just there being rabid fans.
That's the null hypothesis.