I've been seeing this as a common issue throughout most of the household appliances we've tried to buy in the last ten years. They just don't last.
1. We bought a Bosch hand blender (maxomixx) because it looked sturdy and was priced near the top at the mall -- thought that the brand and the price tag would guarantee that it would last. It broke after 8 months, turns out that the coupling between the mixer and the body is made of plastic that wore off. I called the Bosch service hotline, they told me that the whole body is one "part" that I can buy for ~80% of the original price.
2. Went back to the mall looking for one with metal coupling, turns out there is NONE. All of them are garbage with the same fault point. But luckily there is a wide selection of standing blenders, where some of them had much more massively looking, metal gears. Bought one from Electrolux. It broke after 3 months, this time the bearing on the bottom of the blender cup started leaking the grease into our food...
3. Gave up trying to get a blender from the mall, bought a Vitamix for 7x the price, which we're happy with for the last 3 years.
Yes, there is plenty of planned obsolence out there, and one of the greenest things you can do is buy premium stuff that will last you a lifetime (if you can afford it :/ )
However, I can never tell if this 5x premium actually gets me a better core product, or just gets me better branding, advertising, aesthetics, and/or superfluous features.
So I usually just buy the cheapest and hope for the best.
[−4] https://en.wikipedia.org/wiki/Stiftung_Warentest – the article also has a few pointers to international, similar organisations near the bottom.
ETM [0] is subscription funded and their tests are far more detailed, and they even show the data (e. g. power usage curves for a toaster, measured air replacement curves for a fan, etc.).
Yeah same, those reviews are either bought, or made on a whim by people who aren't critical of what they buy - especially if the company or seller goad them into reviewing with giveaways or whatever. There will be good reviews, but they will be buried in the thousand+ mediocre ones.
They often are somewhat marginal at the edges - e.g., for computers. But otherwise they are useful for consumer products.
Here for France: https://www.60millions-mag.com/tests-comparatifs
(I just laughed as I see they even review fries brands, and sex toys...)
They also provide help to launch class action. ( that exists differently than a US class action )
Manufacturers can't justify producing a more reliable product at a higher price point, because there isn't really a way to get consumers to trust that it really is a more reliable product worthy of the price.
Of course, many execs look at brand value as something to be harvested for short term gains to the value of their options, but that’s a different problem.
We found Miele for dishwashers. Zwilling for our toaster, JennAir for microwave...
We explicitly avoided "smart" anything. I shouldn't need to connect my refrigerator to wi-fi.
But we've watched the crap curve take hold on a bunch of product categories, especially U.S. brands. Hannah Anderson used to make good quality, reliable children's clothes that didn't wear out when you looked at them funny. Not any more. Other brands that used to make clothing that lasted 20+ years now makes thin garbage that might last a season. Many of these transitions were to "Made in China" manufacturing.
We went to replace a ten-year old electric coffee grinder and couldn't find one for less than $1700 that wasn't garbage. We switched to a hand grinder as the only reasonable alternative.
It is very frustrating to try to find things that will last. My parents bought one refrigerator, and it lasted for more than 30 years. Most of their stuff they were able to get once. Not every two or three years.
If I was choosing between brand A and twice as expensive brand B, and brand B said "we trust that our stuff will last so we offer a 10-year, no questions asked warranty", I would go for B in a heartbeat. (As long as it was a brand with some history so I can trust they don't just go out of business.)
That is what warranties are for. You say it is reliable? Put it in writing how long you think it will keep working and what will you owe the customer if it ain’t so.
In power tools for instance, there's a number of YouTube channels that do high quality testing. In some cases some identified faults appear to have caught the eye of the manufacturer. Hopefully over time this feedback loop will result in higher quality products that still hit their price target.
The motor doesn't sound as good these days, so I considered replacing the whole thing. Fortunately after I wiggled the gasket it seemed to stop leaking!
Newer models are typically much lighter. This means they now have far less internal material to reduce noise. I can't use mine without ear protection since it's about chainsaw level of noise. The reduced weight means I also need to hold onto it during use otherwise it will vibrate itself off the counter.
The company seems to be most interested in selling smoothie recipe subscriptions for their blender companion phone app. Aside from subscription selling the app is pretty much useless -- who wants a phone app to remotely control a blender?
We’ve had ours for 8 years and it works like new and doesn’t smell like the motor is burning out like so many cheap blenders do.
For a wide range of consumables and gear that hackers of the physical world would probably like, check out Project Farm, protoolreviews, ToolGuyd, and of course AvE on YouTube.
For kitchen gear, check out America's Test Kitchen.
I hang out in r/bifl but it isn't as good as it used to be for my personal tastes, as there isn't as much of an emphasis on repairability as I'd prefer.
I wish there was a trend of someone like AvE doing a teardown of junk-quality consumer gear, then by replacing certain parts like bad capacitors, plastic gears, etc., turning it into much higher-quality equipment, and open-sourcing those small parts' design and manufacturing specs.
One hack I employ is I go straight to the servicing departments and find the service technicians, and lately I only go to commercial B2B offerings. They are usually more than happy to tell you which manufacturers and product lines are easiest to diagnose and service (and whether that conjunction of characteristics leads to reliability), have a reliable supply of parts, maintain that parts supply the longest, and have retained all those characteristics the most years. It is no more than a 10-15 minute conversation most service technicians are happy to have.
They will be especially happy to talk with you if you ask them how you can plan to accommodate their service visits more pleasant and efficient to work in. HVAC techs in particular will trade around site porn of customers who planned ahead, put in a proper-sized and sited pad easy to roll up to with all their equipment in their work van, with provisions for ample shade that doesn't obstruct the equipment airflow. They will <squee> over that more than tween girls over the heartthrob du jour.
Then I talk up staff at businesses who have to use the equipment every day to find out the most annoying aspects of using that equipment to determine whether I can put up with those idiosyncracies myself.
There are some manufacturers I will absolutely not even consider in the US for some equipment, for example. Samsung refrigerators; they are not designed to last past the warranty, not designed to be easily diagnosed and serviced, and their parts supply network reflects that. There are some categories of equipment I have absolute requirements no matter where I am in the world. Rigging gear where a failure puts life and safety at risk I will outright refuse to purchase and use from anywhere but Japan, Germany, and the US from long-standing manufacturers making it in those nations. I will pay the price to import it to where I am and wait for as long as it takes to get through customs. I'm beginning to stop using Amazon and switching to direct from manufacturer, distributors, or retailers listed on the manufacturer's web site; the SKU commingling issue has gotten out of hand, and Amazon's poor inventory control has robbed whatever unique value proposition their logistics arm painstakingly built up.
3D printing could resolve some of that, but brands have been known to issue take downs or other legal threats over people sharing models so....
It's a pretty elegant design. Unfortunately, a lot of people (including my wife, initially) would be prone to concluding that the whole unit was “worn out and needed replacing”.
I have an immersion blender that also has plastic gears, and even though the motor is sold as a single unit that is not an FRU, you can take it apart and service it with off-the-shelf gears you can source from eBay.
The two coffee grinders I have, high quality metal burrs, plastic gearing, for the same reason.
My higher quality power tools- track saw, drills, etc, all plastic gearing, metal everywhere else.
It just makes sense when it comes to repairs, though can be frustrating when they strip out.
That said, most consumer crap made today is complete shite.
The motor is in the base of course, driving a shaft that comes up through the center of the housing. So far, so good. The problem is that this beefy-looking motor is screwed onto three plastic pillars that are just part of the otherwise thin outer housing. Each pillar is essentially an "asterisk" cross-section, probably to minimize material, and it had just snapped off the outer shell. You can buy things like the blades or the plastic bowl, but not random parts from the inside (or, outside).
I managed to get it together with a screw through the housing and a large glob of epoxy putty, but the experience really emphasized that it was pretty much designed to fail.
Sometimes they can be a right bastard to replace, but its still cheaper and much quicker than replacing a blown hydraulic pump and flushing the system to ensure no filings escaped the filters.
https://www.gutenberg.org/files/45280/45280-h/45280-h.htm
A deacon designed a horse cart where all the parts were designed to last a hundred years. Most cart had a weak spot which meant the cart wore out but never broke down. This thing was built with no weak spots.
So on the hundredth and one year to the day, all of a sudden everything failed at the same time and it collapsed into a cloud of dust.
1. They don't sell this coupler as a part. I could get one from abroad for like $7+postage and wait weeks for it.
2. This plastic crap is glued to the motor shaft. I might deform the shaft while trying to fix it.
FWIW you can buy used one for that price
I don't think it is planned obsolescence, it is just a race to the bottom on price. At $30, an immersion blender can't have metal gears. Most people value cheapness more than quality, so we get cheap junky products. Nylon gears are a travesty, but most people prefer replacing crap to paying 7x for the Vitamix.
Often the components he designs cost more to manufacture that components that would last much, much longer. . To build a pump that will 99 percent make it to 3000 hours, that means half will make it to 9000 hours or more. Unless you really, really make sure that 90 percent will also fail by 4000 hours. It’s not easy to do.
Some products actually incorporate extra parts such as batteries that serve no other purpose than to cause the unit to degrade after a certain time (honeywell thermostats I’m looking at you … their round thermostat includes a lithium cell. When the lithium cell degrades, the at328p processor switches to a limping mode that regulates +/- 10 degrees, but never less than a little over freezing. The (soldered) battery just goes through a resistor to a GPIO pin. It’s just a chemical timer. It serves no other purpose than to make the unit need to be replaced.)
I could go on and on and on, but stuff is definitely designed to fail in predictable ways in a predermined timeframe. Considerable expense is invested in this behavior.
...so the company making parts with them can then extoll the virtues of "biodegradable" in their marketing...?
Also, for those who doubt the claim about the Honeywell thermostat having a battery, I did some further research, and it does appear to be true:
https://forum.heatinghelp.com/discussion/128526/honeywell-th...
https://www.amazon.com/review/R3V5R0MJGEFNXH
But then this video shows that it is relatively easy to replace, it's not soldered in place, although the comments there do mention that the presence of the battery isn't documented anywhere in the original instructions:
Many people add ficituous evidence of their views because they are so sure they are right.
If the latter, how does it help Honeywell that you have to replace it?
Engineering is both easy and incredibly difficult. It is relatively easy to design something that does a particular task (at least for many of the applications being discussed here). It is incredibly difficult to design something that does its job well or last for a long time.
No, that's relatively easy as well. What's incredibly difficult is doing so while keeping the BOM cost under control in a competitive market.
Recall the classic saying, "Any idiot can design a bridge that will stand up. It takes an engineer to design a bridge that will barely stand up."
Well, it would help tremendously if costs per month/year/lifetime were more obvious. A lot of people just don't know how long certain appliances are supposed to last at what price points comparatively. 7x is only a hefty price tag upfront when you know it will pay for itself over time, but even that is no longer certain.
I value quality and price. Unfortunately, while price is clearly stated, poor quality is often hidden.
Cheaper things aren't necessarily bad either. You don't want things like fridges and blenders to be items only the rich can afford and less robust things are probably fine if it was clear under what conditions you can use the item to make it last and if the item was easily repairable.
Lastly, I don't think you can blame the manufacturers alone either. I know people who don't like used things even if they are still good and will always buy new.
This is for example why flying commercial is such a miserable experience: people will look for the cheapest ticket that gets them to their destination because the whole thing is like being treated like cattle. Why then should you pay a single cent more for the same shitty experience? Airlines that used to offer a slightly better experience have figured this out and also treat you like cattle now so they can also offer the route for a low or lower price.
This is not unique to airlines, and this is my default mode of purchasing things because I’ve been burnt too many times. Unless I know for sure that X brand is much more durable and repairable than another, I’ll always go for the cheapest I can find that meets my needs.
The high-end blender lines of both brands are made domestically, and rate at the top in Consumer Reports. I can vouch that both are pretty quiet in operation, for what are essentially food-violence machines.
Just because it's a German brand like Bosch doesn't mean it's made in Germany, from quality parts, so, buyer beware.
But you're absolutely right. Buying cheap stuff is bad in so many ways. Since they wear out faster, you end up replacing them much more often, which is environmentally bad, and in the long run, costs more. The problem is that being expensive does not necessarily correlate with lasting long.
When our TV died a few years ago, my kids pooled together and bought me a 50" Samsung 4k TV. It's a great device in so many ways, but after 3 years, the backlights started failing. Right now half the screen is dark, and it would cost almost as much as a new TV to get them replaced, with a part that probably costs all of $5 to manufacture. So it's been hanging on the wall for the last year, because I've been too cheap to replace the whole TV, and too scared too attempt the repair on my own, since it involves stripping the thing down to the frame (and removing that enormous panel). I still might try some day. It's worth a $50 gamble to get the TV back. Either that or I'll just replace the darn thing. This TV (like all modern TVs) is a miracle of engineering, and the thing that stopped it from being usable is probably the simplest and one of the cheapest components.
My first TV was a hand-me-down from my parents that eventually died in late '88 or '89. It was an RCA from 1968. Then I bought a 26" RCA TV in 1989 and used it until we replaced it with an HD TV in 2012. It still worked fine when we got rid of it, and I was sad to see it go, even though we had no use for it.
How about replacing appliances with new ones? Washers can now do both - wash and dry AND it has heat pump. Induction cooktop are way more efficient. Instant hot water taps translates to smaller hot water cylinders. Japanese style fridges spoil less food.
The annoying part is that you can end up missing on new features.
I look at the Zojirushi rice cooker that I bought in college - a hefty purchase at the time - the Jaguar of rice cookers at a time when I should have been buying the $10 Black and Decker rice cooker. It's still with me, over a decade later, through countless moves, a handful of girlfriend (who all had opinions on it, interestingly), and at least 1,000 bowls of rice cooked.
The battery that keeps the time died (I could replace it, but I'd have to take it apart and it's technically non-replaceable), but other than that it's working perfectly. The rice is as good as it ever has been.
My oh most first world of problems? A while ago Zojirushi released rice cookers also function as pressure cookers in the same device. I'd love to upgrade so I can quickly make stews in it, but I cannot possibly retire my old one just because it's old.
Most likely I'm going to end up having two Zojirushis because well, rice goes pretty well with stew and you can't exactly make both simultaneously. And then in 10 years when they make one that's both a rice cooker, a pressure cooker, and an air fryer; I'll be having this monologue again.
Why not sell it second hand? Someone (even a student like you once were?) will happily extract a decade or more of value from it and you’ll get some of your money back towards the upgrade.
I can also relate to your envy of the new models we don’t need.
It's eight months old. They *have* to replace it under warranty.
But one-year warranties have been a thing everywhere for a long time I believe, so I hope you got your money back for both devices.
A good channel on youtube for these kinds of things is AvE, especially his older videos are good breakdowns and explanations of mostly electric tools where the creator points out things like molding, plastics, but also gears and probable failure modes - often a switch or as you mentioned, plastic gears or bad / missing bearings. The best device he had a teardown of was actually the Juicero, a massively over-engineered piece of hardware that was basically an inefficient press - as in, you get more juice just by hand-squeezing/rolling the overpriced Juicero bags.
Is that company still in business? If it does I'm sure some SF companies with too much money on their hands are still paying their subscriptions / deliveries.
Edit: it is not, they went out of business in 2017.
I would have tried these first:
Light duty:
https://www.restaurantsupply.com/waring-wsb33x-quik-stik-7-i...
Turn it up:
https://www.restaurantsupply.com/waring-wsb40-quik-stik-plus...
Bring the noise!...
https://www.restaurantsupply.com/robot-coupe-mp600-turbo-23-...
You probably don't want a commercial-kitchen dishwasher; IIRC you're expected to have someone in to replace the hoses in them every year or two, because they make those hoses out of plastics that are tolerant to higher temperatures, but at the expense of plasticizer degradation (becoming stiff + brittle) after just sitting around at ambient temperature-and-pressure for a few years. A residential dishwasher, while not able to clean as well, will be able to start up just fine after years of disuse; which is more what you want in a house or apartment that might go years sitting empty.
I really would like one of the bar water jets they use for cleaning the mixers/shakers, tho!
https://www.thingiverse.com/thing:4415363
https://www.thingiverse.com/thing:3969534
https://www.printables.com/model/172705-bosch-blender-coupli...
You could try printing it yourself, or using a 3D printing service to get a replacement. It would be interesting to see how different material options hold up.
FDM printed parts are inherently much weaker than injection molded ones, simply it breaks very easily between the layers. Even if you print it in the right direction it will be much weaker. Maybe parts printed with continuous glass fibers could hold up with the original part, which was crap in itself.
Until there are affordable printers that can print metal this will be crap by design. Or I could buy a CNC that can work with steel :)
Best move ever! Our Kitchen Aid mixer, for example, is metal construction, has servicable motor parts, and just works. Well, it did get glitchy a month or two back. I took it apart, saw flour everywhere. Hit it with compressed air, greased up some things, cleaned the motor brushes and mating parts, put it back together and it's like new!
Toaster, blender, can opener, all the same deal. When I get them, I do a quick test and refurb on them. Doesn't take long, and often I can get parts, depending on what it is. Once I know the device, I feel like I can depend on it. And going used = ultra cheap. It's kind of crazy how cheap.
And these things are simple. They have the features they need to and that's kind of it. Attachments are not hard to find either.
Worst case it's a bad call. Oh well, try again.
I am so tired of "cheap" stuff breaking.
Or my new hated phrase "ready to ship" on store websites, in other words they don't have it. Why would I get it shipped to them and then have to call when I can just order it direct.
Between crap quality, apathetic store staff, and no inventory it's become a pain to buy anything locally or online even just a regular toaster.
If it's your hobby to cook more elaborately, of course, you still end up in the position of having no quality options. But if you're dealing with something sufficiently disposable, maybe it makes sense to lean into it. Everyone who writes or draws regularly has extra stationary supplies, for example - but not everyone goes down the route of getting a converter fountain pen and filling it with bottled ink. The extra packaging of a disposable pen body is waste, but the all-in-one nature of it makes it portable, fungible.
I actually made an attempt to calculate what it would take to replace everything I seriously use in my home recently - all the cookware, electronics, toiletries, furniture, office supplies, clothes, cleaning tools. I estimate that it would be under $15k. Whatever I have on top of that is essentially just purchases that turned into waste - extra clothes, extra furniture, etc.
So most of my outgoing costs are strictly recurring service charges: rent, energy, food, transport, insurance, etc. We often get appliances in hopes of beating those service charges, but then it turns into junk.
On balance, most things can be done more easily than they used to be with an appropriate mix of product and service. But we also all got on the hedonic treadmill and the promise of living better by buying better. Maybe that's not how to live better.
Same goes for whiteware that's expected to last more than 5 generally.
Shops still somehow sell extended warranties though. Crooks.
I've had exactly the same problem with blenders, several times, where for example a small plastic tab that secures the blender bowl to the motor base snaps off, making the whole thing useless.
It would not be such an issue if these couplings were standardized in some way, so that you could buy a replacement, other than the manufacturer's hugely price inflated spare part.
Contrast the situation with when your PC graphics card or memory stick fails, you can just buy a commodity replacement, rather than junking the whole PC, screen, keyboard.
The more philosophical problem of course is that market capitalism's one incentive is to make profit. Making good products is only incidental to that imperative, and clearly not always a requirement.
As an aside, AIUI there are two Boschs, and 'consumer Bosch' is merely a marketing/branding department.
Of course you might end up wishing for crappy plastic gears over something with enough torque to shear a finger off...
In total I'm in for about $450 and have a powerful blender that should last for at least the next decade.
Why are you being asked to pay for a replacement? Isn’t this covered under warranty?
Also a 90 day warranty is not uncommon
In Australia a 12 month warranty is required. And for “expensive goods” it’s 24 months.
I’m not sure where the line is, but an iPhone certainly falls into the expensive category.
When those battery woes occurred, Apple was required to replace batteries, and they did.
I'm not saying this to dunk on Americans. I'm just saying this is a problem that can be addressed with proper consumer protection regulations. Mind you, products will still fail and need to be replaced but this incentivizes manufacturers to aim for 2 years of use rather than 2 months.
Of course the real problem is that the broken device becomes your problem once the legal guarantee runs out and electronics waste is just handled in bulk, disregarding the environmental impact and resource waste. All the long-term damage becomes an externality so companies will optimize for limiting the lifetime of components to the least they can get away with because longer lasting products mean fewer sales.
As I said somewhere else, first buy cheap, if it fails you know better what you really need and can buy the right expensive stuff. If it does not fail, enjoy your luck.
A commercial one is a problem at home unless you make 20 coffees a day because it is going to retain a lot of grinds (not a problem if you have a lot of throughput, it won't go stale). It will also be noisy and big.
A prosumer one should be quite and good for not retaining grinds, but would be bad for commercial as it wont be fast enough (ten times slower), and you you don't want to wait grind for every shot. Also a prosumer one would look nicer probably.
Economically this is almost always the case.
The store ships it back to the manufacturer, and if they are smart they tear it down and improve whatever caused it to break.
If enough people did this quality would improve.
Then, importantly, stick to it and not ride laurels all the way down to the bottom of the barrel. And refuse to sell out to larger competitors who will then gut quality.
The reason it's on my Magic Billionaire list is because I cannot imagine I'd get the investment to set up a brand that isn't designed to squeeze every last penny out of the products, but rather simply provide "just good" products.
Later, when you mostly saturated your target market, you're mostly earning on the sales of spare parts (which you produce in bulk every few years and sell from your inventory). Also, you now have to enter the next market or let go of most of your people. That cycle then repeats, and maybe you re-enter a market to make the next version of a product.
Did you think about a kickstarter to bootstrap with a mechanically relatively simple product, and on which you could compete with a relatively small mark up? E.g. a coffee grinder over a fully automatic coffee maker; or probably something even more simple.
Honestly, I could not think of anything that would make me miserable more than battling up from ground level in this kind of market, using my few personal savings as collateral. Kind of the same reason I don't intend to get into politics.
Yes, I'm giving up on a chance to make something better, but I won't make anything better from an early grave.
I'm content to work for a company that I think is making good products. I have never worked for a company making cheap crap, and I hope I never will.
Maybe we both "just" need to find a niche (or simple enough) product that can be started as an extended hobby. But I fear these are often not very interesting or won't even make us millionaires. How about electric tooth brushes, have these any relevant flaws these days?
Another small thing: We have a cat toy that moves via vibration (they love it), but the 3 tiny 312-type cells only survive for at most 30m. We even tried those specced for hearing aids (180mAh instead of 30mAh), but they seem to have trouble with the current and don't live much longer; so using it is not only moderately expansive, but produces a lot of unnecessary waste. A small LiPo with USB-C charger could fit, but of course then the margin would drop sharply.
What I find absurd is the re-badging of appliances. A clothes dryer or a gas furnace is a very simple device. So simple, in fact, that you will find the same control board inside a wide variety of seemingly "different" products.
Though I'd say it's more a critique of the belief that "the market" must be "right": on the manufacturer/investor side that "immediately profitable" is the main goal and that "cheap right now" is the goal on the customer side. In fact this is now so normalised that customer and consumer are almost synonymous, even for things that should, by rights, outlive the customer without being consumed.
Both these views can be rational (if you, the company, go bust this year, you can't make a good product ever, and you, the customer, may well want a blender now, not in 10 years when you can afford one that will last another 20). But they result in a Hotelling's Law joint race to the bottom (with a froth of shatteringly expensive artisanal Veblen-esque goods more for fashion then utility at the opposite end).
Perhaps "the market's" view of value is not actually a good description of long term utility.
And probably the most galling part of this is that with same amazing manufacturing methods and process control used now to shave a product to just barely good enough not to be warranty returns, you could produce wonderful products on the other side of the line[1]. Probably for only a few percent off the bottom line. But then you'd get pounded into the economic sand by corner-cutters and double-dippers who sell multiple bad products to the same customers in sequence.
[1]: The difference between a MOSFET driver circuit that fails after a year and one that basically never fails could be pennies, say.
But assuming the 1. outcome is both morally "bad", 2. and a realistic prediction, 3. which happens to be a necessary consequence of capitalism; and also 4. it's safe to assume that moral judgement of the consequences also apply to the cause: Well then yes, if all 4 of these hold, then my post carries hidden criticism of capitalism ;)
1. I don't need a digital clock or timer on my appliances
2. No loud beeps whenever a touch button is pressed or a dial is turned or when the microwave is done
3. No blue LEDs that somehow light up the whole room at night
4. Physical dials where it makes sense (temperature, time etc) instead of clunky touch crap
After my kid randomly pressed a bunch of buttons on our stove the alarm kept randomly turning on, sometimes in the middle of the night and I could not for the life of me figure out how to turn it off. But one day it stopped.
Plus points: you can turn the beep volume down.
Minus points: without a manual you would never in a million years figure out the magic sequence to get into the menu and when you did what the numeric menu codes mean.
Had a electric kettle that also beeped. I removed the piezo buzzer.
Physical dials will break eventually. The touch crap doesn't feel as good to use, but actually lasts longer if it's well made.
If you're asking about inkjets, they're all a scam. Don't buy one.
Total Adressable Market is the nerds who care, i.e. barely anybody.
On the other side, the thing is still working, but it's only been 8 years.
But I do agree about the TAM, which is why it's contingent on being an idle billionaire.
Speed Queen washers come to mind. They are commercial washers that laundromats would install.
A home washer might cost $500. That’s what I spent and got 10 years out of an LG (and still going).
A Speed Queen might cost 2 to 2.5X that.
Most people don’t really care to buy it for life. $1200 now or $600 now isn’t a hard decision.
People will just take their chances.
Before manufacturing tolerances were as tight, they'd error on the side of caution and overbuild, resulting in a wider MTBF curve. There were both many early failures as well as ones which far exceeded their expected life. Now, the standard deviation is much smaller so the end-of-life has become more well-defined both at the cost of nothing much lasting longer nor shorter than expected.
Not quite. They're designed to last at least as long as the warranty so that they don't lose money on returns. At least based on my experience in Dyson.
They don't deliberate sabotage anything like some people seem to think. Like there's no 5 year clock that is programmed to break so you have to buy another. If some part is cheap and lasts 20 years they aren't going to deliberately weaken it just so it breaks after 5 years.
What actually happens is they reduce the cost of expensive parts as much as possible (to save money) subject to the constraint that it can't fail within the warranty.
Part of the reason why early versions of products are often more reliable than later ones - they haven't sold very many so there's no financial incentive yet to do extensive cost-down optimisation (and they haven't had time).
It's still not great IMO but it's not outright evil. Your average Redditor thinks there are lightbulb conspiracies around every corner and that's just untrue.
Sounds a lot like printers and their ink cartridges.
also it sucks well which does help
apple watch is of similar trajectory kudos to these two products
He drove in such a way as to make sure it didn't work before the warranty was up, and then they fixed it.
Or more likely, they set the warranty period to be just below the MTBF
This I assume is also why amazon.de won't let you access invoices a while after purchase without talking to a CSR.
The EU directive on this says that all products sold here should be free of manufacturing defects within the first 24 months(it's 6 years for most products actually). But the key word here is manufacturing defect. Furthermore, the law clearly states that any fault found within the first 6 months is presumed to have been a manufacturing defect, anything found afterwards it's up to the consumer to prove that it was a manufacturing defect and not a fault that developed later.
As you can see, that's not the same as unconditional 24-month warranty - if your laptop dies 23 months in, good luck proving that it died because of a manufacting defect without hiring an expert to do so. Yes some places will repair it anyway to avoid the hassle, but it's not codified in the law.
On the bright side, EU(and UK) make the seller responsible for the products sold, so if your item breaks and the seller goes "oh well you need to go to the manufacturer to get it fixed" you can politely decline and demand that they repair/replace/refund it for you - that's the law.
The claim that fridges from the 40s and 50s were very efficient is nonsense. Even a 10-20 year old fridge is very inefficient compared to a modern fridge. It's as easy as looking at energy star ratings.
> When it becomes a problem, it goes to the dump where all the foamed-together plastic parts will not be feasible to separate nor recycle.
It's never been economical / feasible to manually take apart an appliance for recycling. They're shredded and the plastic/metal chunks separated mechanically for the raw materials.
The plastics recycling industry is over 90% fraud, just like the carbon credits market.
There are thousands of cases of Australian garbage turning up in indonesia with trash bags marked with the name of the local authority responsible for managing it. Plastic from UK is either burned in Poland to power cement production, or is sorted in Turkey and send to the third world to kill children and sea turtles.
I throw plastic in the trash to make sure it never leaves the country, but stays here and goes into landfill and doesn't hurt anyone. And to make sure the true cost of disposing of it is paid.
>Plastic from UK is [...] sorted in Turkey and send to the third world to kill children and sea turtles.
So in other words, they're sending recycling to third world countries to be sorted because the cost of labor is cheaper, and those countries have bad waste management practices so the unrecyclable materials end up in rivers or whatever. I guess this counts as fraud if you think that putting something in recycling means that it'll definitely be reused somehow. Many people might even legitimately hold this belief. However, if you do a little bit of thinking you know this is an impossible goal/strawman. For one, people frequently miscategorize their recycling, which means things that can't be recycled end up in recycling. Obviously those won't be reused. Also, no recycling technology is perfect, and there's bound to be something that gets up too degraded/contaminated to be properly recycled. Meanwhile, I'm not aware of any active efforts to portray recycling as some sort of 100% perfect waste remediation, so I'm not sure where the fraud angle is from. It's a case of mismatched consumer expectations at best.
If you are running any kind of business, say house insulation, you take money to fully insulate a house, don't insulate 90% of the house, and then attempt to mislead the customer into thinking the job is done, you have commited fraud or embezzlement.
If these companies are paid to recycle but recycling is not happening, then someone has commited fraud. Also the contract does not say 'you can dump unresycleable stuff into the ocean' - they are suppose to dispose of it properly.
It is their job to audit their supply chains and to make sure the job is done. If I know from public sources that majority of plastic that goes to their contractors in Turkey are commiting fraud, then a company with an army of lawyers knows it too.
If they continue using contractors in knowledge that their contractors are fradulent, but are telling me that plastic is being recycled, they are defrauding me. When major western media publishes a video of masked armed men chasing their reporters in Indonesia for investigating 'recycling', it should be clear to anyone that this is massive organised crime.
You don't get to blame this on 'those countries' because our countries are not doing shit either. We created the problem and we outsourced it by contracting literal mafia in Indonesia. Your taxpayer dollars are used to pay mafia bosses and to bribe Indonesian officials, sponsoring corruption in 'those countries'.
This is not just my opinion, there have been multiple investigations and convictions for recycling fraud.
https://www.gov.uk/government/news/brothers-sentenced-for-14...
https://www.theguardian.com/environment/2018/oct/18/uk-recyc...
Okay, but even in your example of insulating a house, there are areas that can't be insulated. For instance, it'll be insanely expensive to insulate the studs themselves, because they're load-bearing. A reasonable consumer would understand that you can't replace the entire surface of a house with insulation, just like a reasonable consumer would understand that not everything they put in recycling is going to be recycled.
>If these companies are paid to recycle but recycling is not happening, then someone has commited fraud. Also the contract does not say 'you can dump unresycleable stuff into the ocean' - they are suppose to dispose of it properly.
Without specifics it's hard to argue either way. I'm not aware of recycling contracts that stipulate x% must be recycled. Can you provide some references here? Here in the US counties/cities only does recycling as a money-making measure. If they market rate for recycled outputs drops too much, some jurisdictions end up landfilling the recycling.
>https://www.gov.uk/government/news/brothers-sentenced-for-14...
Looking at the story it seems like it's less "taking e-waste and dumping it in a river somewhere" and more "submitting fraudulent invoices".
>https://www.theguardian.com/environment/2018/oct/18/uk-recyc...
>The exporters make millions by charging retailers and manufacturers a fluctuating tonnage rate for plastic waste recovery notes – currently £60 a tonne. Retailers buy these plastic export recovery notes – Perns – to satisfy the government they are contributing something to recycling plastic packaging waste.
This seems like an issue with a government program intended to curb plastic waste, rather than consumers being misled. Prior to your comment I wasn't even aware of the existence of such a program. That's not to say the fraudulent behavior is acceptable, but it's slightly different than what we were originally discussing which is consumers being somehow deceived that what they put in recycling actually ended up in a river somewhere.
It's basically burning fossil fuel. Too bad about the dioxins though.
And yeah, I agree with them actually - there's no way 1950s compressors had such low failure rates.
I do recall seeing an american ad for some oven brand from the 50s, where the leaflet advertised that an average consumer shouldn't expect to repair it more than 2-3 times in a 5 year period - and that was advertised as a selling point!
Do you think the manufacturers aren't gaming those ratings either?
The energy efficiency of fridges over time has definitely not been monotonic either. The ones that use the most were the late 60s-80s models that sacrificed insulation thickness for more interior volume.
Oh cmon, you can't categorically dismiss an entire government program with an offhand comment like that. You need to at least provide some sort of evidence supporting your claim.
/s
In the case of TVs, manufacturers game the numbers by rating efficiency "as shipped to the consumer at factory default settings." The manufacturer just sets the brightness to 20%, and throws a warning on the screen if the customer tries to change it, saying "the TV may use more energy". Of course, in the store, the TV is set to Store Mode, which means the brightness is often even higher than 100%, and the TV has a sticker about how efficient it is. Nobody would buy a TV that was dimmed permanently to the Eco Mode, but technically, you can "watch the very dim TV", so it counts.
This means that the composite "energy efficiency score" is not calculated with "output" or "work done" or "function realized" held constant. The text of the standards often does not define exactly the outcomes to be achieved.
Thus, it is entirely possible for a manufacturer to produce products with a degraded functionality in exchange for "better energy efficiency", regardless of whether worse functionality may cause the consumer to use the item for twice as long. (i.e. some government restricting the wattage of vacuum cleaners, which may cause vacuum cleaners to become less effective instead of more efficient, causing increased run time)
In the case of fridges, you might imagine how a manufacturer might skimp on "lasts long", "how much space the fridge takes compared to how much space is inside", and other things like this.
That doesn't seem like a fair comparison. It's like saying a bike is "pretty efficient" compared to an e-bike because it doesn't consume any energy (infinite efficiency!)
One way to gauge it is see how available repair parts are (all systems eventually wear out) and what the costs look like.
So I just buy appliances from Costco and assume I will have to replace sometime after 4 years.
As one data point, all of my LG Costco appliances from almost 4 years ago are still working fine, through very heavy use. We probably use washers/dryers 10+ cycles per week due to babies/toddlers. The LG inverter linear compressor fridge is still as silent as the day we got it.
If Speed Queen’s data showed them their machines lasted 40 years, then they would advertise them with a 40 year warranty to maximize sales.
Since they do not, it is safe to say that Speed Queen does not want to bet their machines will last 40 years. So why should I bet they will last longer than their stated warranty period?
It is possible that Speed Queens are worth more because they are more repairable, but I have no interest in spending my time repairing my washer/dryer. And calling a technician would be $100/hour plus parts, at which point I might as well buy a new machine.
There is little enforcement of warranties from the FTC. They cannot afford to do investigations, because they are civil litigation.
If the manufacturer doesn't like it, they get dropped by Costco like a hot potato.
For what it's worth, the Speed Queen washer/dryers people seem to like, appear to also share parts with Maytag [1], which means Whirlpool made, or uses, or shares at least designs for parts, even though Speed Queen is owned by Alliance Laundry Systems, who also make the Huebsch machines in apartments, which, are commercial grade, but still not free of problems (i.e., >half of front loading machines in one place I've been in have the marbles-in-bearings sound when spinning, which a newly replaced machine didn't)
Some models of Speed Queen washers I've seen people open on YouTube look suspiciously like a Whirlpool "direct drive" 90s washer.
[1] https://ibb.co/PzQxxP6 - I searched for "speed queen transmission" on DuckDuckGo Images and found this listing that mentions compatibility between that and Maytag. I also recognize that transmission as a Whirlpoolish thing.
Given that most appliances around me are made by Whirlpool, I don't personally have anything to compare them to. I haven't personally seen many extreme design flaws, but the parts are built down to a cost. For example, all of their dryer motors are epoxied together instead of bolted, like every other motor, probably to save cost at assembly, and conveniently prevents oiling and servicing of the bushing/bearing. The washer pumps for the aforementioned "direct drive" washers are sealed, and if something gets jammed, you can't take them apart to unjam them (though I've unjammed one before, and they don't cost much, and there is a ~good reason to seal it shut).
However, whatever evils, if any, Whirlpool puts into their machines, at least you can get the parts, and compatibles exist, and junkyards are probably full of compatible parts, simply because the parts are all shared between most Whirlpool appliances in existence.
I've had one example of a bad experience with the electronic controls on a Maytag front load washing machine. I don't consider a single sample to be representative, but the software on the control was poor and refused to spin-dry a blanket after washing it. It wasn't because the machine was unbalanced. It would rotate the blanket very slowly (zero shaking), and just decide not to do anything else. It eventually did it after a bout of unplugging, pushing buttons, and cursing.
This one surprised me. I need to do some digging. Did they get worse after the 50s? I know that an old fridge I had in the basement, probably from the 80s/90s, was horrible in that regard. It pulled 300W when the compressor was running, and about 20W when idle (why!?). I threw it out a long time ago, so I don't have the exact figures anymore, but over a day it consumed at least 3 to 5 times as much as the bigger one in my kitchen that was new at that time. And it was notably cooler in the basement too, so that should've worked in favor of the old one.
After the 50s, we demanded a larger volume, not just being larger but also sacrificing insulation and ideal hot-side placement. And we had to change the refrigerant used (and get rid of latching doors). Several features that were poor from an energy standpoint became standard (auto-defrost, air circulation).
It wasn't a "we can't make/ship big things with relatively low value density" factor (they made cars, after all) and I'm assuming they were making something for domestic consumption (or were they buying Whirlpool fridges for Tokyo apartments?). Was there some tarriff situation keeping them out of this sector?
I have a Panasonic washer and fridge. They're great.
>I'm assuming they were making something for domestic consumption (or were they buying Whirlpool fridges for Tokyo apartments?)
Whirlpool and other western brands have no presence in Japan for appliances. It's all Panasonic, Hitachi, Mitsubishi, Toshiba, plus Haier, and for the cheap brand, Iris Ohyama. Virtually all appliances are made in Japan, or some (usually cheap ones) in China by Japanese companies.
They probably don't bother with the US because American consumers don't want to pay for quality, and they'd have to re-engineer everything for American sizes and preferences. American appliances look nothing like Japanese ones.
Is it even possible to lose this knowledge? Surely they know how to make good reliable products, they simply choose not to...
The modern production line is so efficient they can do that level of customisation for every market individually...
best/Niklas
So, as usual, it's an information problem. We don't pay for quality, because it's almost impossible to know that we actually get what we pay for. So it's more rational to buy some cheap stuff and hope for the best instead of paying 5 times as much and be disappointed again when the stuff breaks.
This is so annoying. There are pointless model churn for everything. You can't keep up and get a understanding of what is quality or not becouse when a device has been on the market for a while and you can know if it last it is out of production.
However, sometimes you get lucky buying cheap stuff that lasts and that is the experience we like to remember and try to repeat.
Paying more indeed isn't a reliable signal because even if a brand truly has a reputation for reliable stuff there is no guarantee someone isn't pulling the aforementioned strategy in the background.
All the companies that made things that last forever went out of business.
Consumer grade stuff has been a race to the bottom on price and quality for years with glitzy bullshit features like WiFi support making up in marketing.
But Amazon, Walmart, Whirlpool, GE, etc, have no useful indications for longevity.
There’s no way to know how long your fridge will last before you buy it. So why spend more when you literally have no idea if it’s actually better quality?
People have no way to know longevity of the product they are buying
Pretty much anything within about an order of magnitude in price will be value engineered like everything else.
Go to a specialty store with 10x the budget and they’ll hook you up with something where price was not a primary engineering factor.
The cheap ones by lasting very little. The reliable ones by being very expensive.
(I'm not saying it sacrificially; I think both sides have a point.)
Is this only true for fridges? Because this video on a 1984 washing machine versus one from today[0, timestamp relevant] shows a big difference in efficiency from then to now.
I think the actual difference is not quite so much.
If you were buying a $7k fridge today to compare - that’d be interesting.
When there wasn't enough to go around, capitalism was amazing. It created tremendous wealth, such that for the first time in history, in large parts of the world, there's enough for everyone.
My theory is: Back then, the market for most goods was under-served, so the way the rich got richer was by creating more goods, since you could sell everything you could make (almost always at a profit).
However, in a saturated market, the incentives change; because you can produce far more than you can sell, the rich almost exclusively get richer by taking market share from other players. Making something last 50 years instead of 10 at a 1% cost premium becomes a bad idea, because people care about the headline figure.
It always comes down to supply and demand. Supply of generic products like compressors and blenders skyrocketed. Increase the supply enough and you get a race to the bottom. All market inefficiency has been squeezed out of the market. The market has arrived at an equilibrium of making some things just high enough quality that they last longer than a few months while being as cheap as possible. Anyone trying to make something higher quality gets squeezed out. Unless there's also much higher demand to compensate for it.
Most people have no cost-effective way to find out how long an appliance will last, so the market cannot find the most efficient lifetime for appliances.
I've had the same experience. E.g. I bought a kettle 2 years ago and it lasted for 6 months. Previous kettles have lasted many years (as they should).
First, TIL: Since in the US the mains voltage is 120V, kettle there have less power (or would trip the circuit protection/burn out old sockets) than our 240V kettles (Amazon offers plenty 2200W units, might be a legal limit). It's obvious, but I totally forgot to consider this.
Anyway, the main failures to expect from a kettle is a failing heating element or leaky sealing. Both can be avoided by using induction. But with induction stoves becoming the norm for new kitchens (at least around here), all you need is a suitable, passive kettle instead of the kettle+base. Plus a 3.7kW induction field will be faster to boil water than something that plugs into a 240V/16A socket.
Only reason to go with a standalone kettle appliance are "smart" kettles with more precise temperature control (some teas should be prepared at specific temperatures).
TL;Dr: Upgrade to an inductive stove, get a passive kettle for it, be happy :)
One of the nice features of any modern kettle is that it automatically and audibly shuts off after the water starts boiling, so you know your water is ready and you don't forget and get a burnt kettle from leaving it boiling for an hour. You won't get that with a passive induction kettle.
Personally, when buying new pots and pans in the last decade, I picked only those that work with induction (payed something like 20 Euro extra, in total); so when we finally swap the stove, we only have to replace one pan. Several friends make the same complaint, and I never understood why they didn't plan ahead (induction is not that new, especially when some of them only moved out from their parents in the last 5 to 10 years).
The induction kettle of friends definitely is much faster than both their old kettle (1.[2,5] kW) and ours (2.2kW); and I am not sure if they even have a 3.7kW field.
Edit: If course assuming that you eventually get a new stove anyway, at least at some point in the future. If you're settled in your house/flat for live and have a gas stove you're happy with & that will survive you, then the point is of course mood.
Thinner vessels seem to be the main culprit. That does save a few dollars on materials costs.
This statement is very suspect without a citation, because since the 1970s, new refrigerator energy consumption has dropped 3x while volume has doubled [1]. As far as I can tell, fridge efficiency data from before then isn't available, but it's highly unlikely that compressors were more efficient even further back in time.
Some of the improvement in efficiency is undoubtedly much better insulation and seals, but the compressors have definitely become more efficient, which is also why refrigerators are so much more quiet today than they used to be.
1. https://www.energy.gov/articles/proof-pudding-how-refrigerat...
I happen to like 'On' sport shoes, for the comfort and the design. And like clockwork, after 6 months of use (walking mind you) holes develop in the fabric where the shoe bends as you walk. First pair, I assumed it was a fluke. Second pair, it became clear it is inherent in the product. Send pictures to On sports and was told it is not covered by warranty. "Normal wear and tear". I guess it is Swiss Cheese Technology (tm)!
(p.s. these are not cheap shoes. And the company must be aware of this issue since my 2 pairs developed holes in the same precise place and clearly because the material they use can't repeatedly flex.)
There are almost no functional household products on earth I'd choose an older version of, in fact I don't think I own anything that I wouldn't prefer over the older version.
But for some reason stuff other than cars and power tools that experience significant forces seem to at times get worse.
I guess everything is probably built with the same tech over craftsmanship mindset and there's a few things where that results in things not lasting.
Meanwhile my parents have a 25 year old aircon with heavy duty copper wiring that’s still going strong.
I’ll pay a premium for appliances that are simply built to last, but there’s nothing on the market built to that spec anymore.
Two words: planned obsolescence.
The market is not working, we just have the tools to realize how badly it's broken.
No thermostatic control, but the defaults are fine for my uses.
Currently on year 10. The power button got a little finicky so I have to wedge it with a piece of cardboard to make contact, but otherwise as good as the day I bought it.
"The market" is not a single thing. It's an idea(ology) from economics, and a cultural mythology, that vaguely intersect at some point.
We all think we know what "The Market" is, supply, demand, competition and so on. It's existence and operation underwrites many a political argument.
Then there is the reality:
Walk in to a supermarket and "choose" from 20 different brands of tinned vegetable, grown in the same region, processed in a handful of factories ultimately owned by the same parent company.
"Own" a movie, on a device that you don't actually control in any way, that you were effectively forced to purchase, with money you don't have.
And so on....
So, in respectful mockery of Thatcher I say "There's no such thing as The Market" - not because I don't believe in the values of property, choice, competition, innovation.... but because we don't have these, and haven't for some time. The myth of "The Market" lives on the place of early (real) capitalism as we head toward "consumer communism".
For your supermarket example, instead of going there you could go to a local farmer's market for those vegetables. It might cost more, but most expect higher quality there than at the supermarket. So there is another "market" option, you shouldn't just expect all your "market" options to be placed in convenient aisles at the grocery store.
If you live in the city and have to drive over an hour to get to a farmer's market, well that was also a choice you made. Perhaps you didn't make that choice because you wanted to be away from locally grown produce, but the supermarket being your only option is a consequence of that choice.
I'm not trying to be a jerk, just trying to point out that much of the choices we make will reduce the other choices we have and we should be conscious of the ones that drive us to become mindless consumers and remove other options from us in the market.
>"The market" is not a single thing.
Who seriously think it is? I think most people here knows that "the market" doesn't refer to an actual thing or place, just like "the internet" doesn't refer to an actual actual thing or place.
There is no need to do anything "respectfully" of Thatcher. She should have been hanged.
I wouldn't piss on her grave for fear the warmth would comfort her.
Having bought a toaster and electric kettle recently, I completely agree with your main point: buy the cheapest one you can bear to look at, because they're all the same in the essentials.
But this anecdote about your aside might be diverting. One of my earliest extended memories (in the 1960s) is watching my dad repair our toaster. winding new resistance wire around the mica central divider. (The toaster was a manual model with flip-open sides, toasting one side of the bread at a time.)
I don't think automatic toasters were all that cheap in the 1960s. Not everywhere, anyway, if repair of a manual toaster was worthwhile to do.
If your complaint is that this requires effort from the consumer, then that’s not something any market could fix. The consumer will always have to consider what their preferences are and how the offerings in the market align with them, if the want to end up purchasing goods/services that align with their preferences.
Consumers signal their preference for quality all the time. By buying the pricier stuff. But sometimes, somehow, there's no option anymore to buy X stuff - try buying a desktop CPU without Intel ME or AMD PSP for example. They just put it in every one of the CPUs at one point and that was that. People are not going to not buy newer CPUs.
I've been a consumer my whole life, and I still struggle to "make my decisions accordingly" because it's so difficult to find trustworthy information about quality, especially the qualities that matter to me. It can take an exhaustingly long time to gather this information, there are no shortcuts, and price and quality are often only loosely correlated.
Worse, after putting in the effort, I frequently find that those high-quality products and their makers disappear from the market, being outcompeted by junk.
Nobody makes high quality cassette tape mechanisms. It doesn't make sense to make ten of a custom cassette tape mechanism, only at least tens of thousands, so, they don't. But the market for thousands of these mechanisms is for the cheapest possible not good quality. So you simply can't buy good quality.
It was possible in the 1980s, at great expense, for the humble cassette tape to sound pretty good, the Nakamichi Dragon is the most famous high end tape deck.
But you can't do that today. There are a handful of Chinese manufacturers, spitting out variations on the same basic cheapest possible "eh, it's good enough" mechanism and that's the entire market.
Household appliances are textbook examples of adoption s-curves, and in different phases, different rules apply for the market. Especially in the last phase of the s-curve, those manufacturers are hurt the most which build lasting products, because their own past customers, usually the best source for new purchases from their brand, don't buy from them any more because the need is still met by the still working product. So they either go bankrupt or get bought by one of the manufacturers that put in planned obsolescence and got tons of money from that, or they change their strategy before that happens.
I'm not so sure about that. In my experience people tend to be less price sensitive with household appliances (big one time purchases that are supposed to last long) than they are with other more expensive items. Most people I know tend to be lifelong customers if they have good experiences with a specific brand and are very willing to share that brand as a recommendation.
The problem is, those good experiences don't seem to hold true anymore. Price hasn't been a good indicator for product quality and life expectancy for a while. I've seen this first hand with my family. My parents were very willing to spend significant amounts on stuff like dishwashers, fridges, or washing machines. Despite sticking to the brands they had good experiences with, the product lifetime decreased with every new product purchase. It has come to the point that they don't care for the brand they used to trust, they are just buying the stuff thats cheap and checks all the boxes.
These companies seem to have traded high customer loyalty (and possibly a very efficient organic marketing channel) for more frequent sales but higher price competition. I have no insights into those companies, but I'm not sure if that was an intelligent long term play.
Newer refridgerators with fancy water faucets and computers and locks have failed in the time I've had it.
Had a washer blow out on a computer control board; $750 for the board.
A similar washer blew out on the dial, $35 for the dial.
However, some manufacturers like Saab actually delivered all this with excellent reliability only to be rejected by the US market and driven into the ground by General Motors. What is a quality manufacturer to do?
Similar story with old Honda’s. Simple cars that just worked with few problems, but they were simple cars with few electrical motors and digital features.
However, some manufacturers like Saab actually delivered all this with excellent reliability
If you mean older Saabs, well the two stroke stuff has its own set of problems. They're neat cars but were just different enough to make it difficult to find a competent mechanic. Saab already had one foot in the grave by the time GM bought them.
https://www.sfgate.com/news/article/Feds-investigate-Saab-90...
"Whirlpool brands include Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and others. See all items in Dishwasher Dishrack. Whirlpool also makes various appliance models for Sears / Kenmore."
And once you start looking up part numbers you realize it goes even further.
E.g. the majority of consumer grade ice machines on Amazon (at least in the UK) uses a mechanism that is near identical. This extends to mostly copying a design flaw: Most of them a compartment used to immerse cooled metal rods in water, which then rotates out of the way to let the ice cubes fall into the ice compartment when done. Most of these are made out of plastic, with a motor rotating only one side. Problem is when it's stopped mechanically by simply hitting the end of the range of motion, which means the motor effectively ends up trying to twist the compartment. This works fine for casual use - the plastics holds for a while. But use it enough, and you get cracks developing. It's trivial to fix - some of the designs have an optical diode to stop rotation in one direction, but weirdly not in the other, and doing that in both directions would solve it
But I'm thinking that apart from not just coming up in testing (it takes a lot of cycles before it breaks), a lot of these problems spread because of cost cutting in the product development phase. It's a pretty obvious flaw if you observe the above mechanisms, and while you can cut a few cents of the bill of materials, without extensive testing you won't know for sure that it won't fail within the warranty window (they do if you use them as heavily as I use mine) and it doesn't take a very high failure rate to make an extra optical diode and wiring worth it. If people did product dev from scratch you'd expect at least some of them to decide it'd be worth it, but almost all of these are clearly just blindly copied designs (I'm sure multiple models must also be manufactured on spec by the same manufacturer).
As a result there's little real competition, and few customers will be aware there are better alternatives, especially because it takes quite a bit of wear and tear and so most people don't shop for these types of products often enough to realistically compare, and as you point out it's hard to prove (and takes a long time to develop a reputation).
Yeah you can, it's called warranty