Google Fiber has steadily been expanding it's footprint in my area of North Carolina (Raleigh-Durham-Chapel Hill). I've been a customer for a little over two years so it's good to see there's still momentum to expand into new areas.
The day before my installation appointment, Google Fiber called me to let me know there was a problem with the fiber on my street. They said they'd have to reschedule my installation. I was really disappointed about the delay, expecting I'd have to wait until they fixed the problem on the street to even pick a new date, and that it might be several weeks away. But right there on the call they said it should only take a day to fix, and they could do the installation the day after the original date. I was impressed that they would commit to such a quick fix and reschedule right then.
The installation went smoothly. The equipment installer arrived exactly on time, and finished in the one hour that was scheduled. With Spectrum, I was often given a 3-4 hour window for service, and sometimes they were later than that. Makes you block off a half a day just in case.
The speed and latency are always great. The reliability beats Spectrum, which would go down for minutes to hours when power flickered during storms. I don't think my Google Fiber service has been down for a single second.