Strongly agree with you. Both the chess playing UI and exploring the rest of the site -- lichess is vastly superior.

Prominent example when you click "Play" you go to https://www.chess.com/play and get presented with a chess board. At this point, it actually lets you make an initial move. But you're not playing anyone! You then need to click, for example, "Play online".

The rest of the site is disorganised. For example there's stuff under "Learn" and "Resources" and I can never remember where to find things.