> Our email addresses are often available through a quick search of HN
Your customer service strategy is really "go to a small internet forum that only some startup nerds know about and find my email address"?
Your customer service strategy is really "go to a small internet forum that only some startup nerds know about and find my email address"?
It's a shame because a good customer support interaction can create a serious evangelist (hard to quantify but extremely valuable). Maybe Stripe knows this because they put a lot of effort into appeasing the HN community (many developers/entrepreneurs who make processor purchasing decisions). I wish they'd apply this attitude to all their customers.