I suppose it’s possible someone would make this up, but having dealt several times with erroneous content removal / account blocking from FANG companies, the story rings true.
E.g. I’m currently banned from Google Ads because they “detected suspicious payments” without ever trying to charge my card (the same card I use without issue for GCP and Google Workspace). They’ve denied three appeals without any information and still won’t tell me how to fix it. I have a feeling I’ll have to write one of these blog posts to make anything happen.