A clip from Stray got me banned from Twitter
fanbyte.com
fanbyte.com
In the end I caved, giving Twitter my phone number and deleting the tweet, because I need my Twitter account for professional purposes. But now guess what, there was a data breach, and hackers are selling millions of Twitter user phone numbers and email addresses. https://restoreprivacy.com/twitter-vulnerability-exposes-5-m...
This applies to both Craig and myself.
That said my online presence isn't part of my professional life. So my opinion probably isn't worth much.
I don't know how anyone could predict that Twitter's crazy algorithm would flag that tweet, any more than they could predict that Twitter's crazy algorithm would flag a video of a cat game. It's all too easy to sit in judgment in hindsight, given the fact that Twitter's crazy algorithm did flag the tweet. But nobody really knows how it works with foresight.
Your suggestion is that I buy a separate phone and permanently pay for phone service for that separate phone, just so that I can give Twitter an unimportant phone number in case they suspend my account for an insane reason and refuse my appeal, and then get hacked?
Phone numbers are pretty much the super cookie anti-fraud ID of today. I don't consider them private anymore, but if your disciplined about keeping profiles separated it can definitely help scope the damage.
Likely they don’t know any more than you or intone else does why their ML classifies your image that way. In fact, one of my pet peeves about ML is that most of the time no one can meaningfully explain why it made any particular decision (they can explain inputs and weights and the algorithms used and matrix math, etc, but can’t say “the model was 93% sure that part of the image was a penis”).
Anywhow if an actual human did look at your first appeal, you did not do yourself any favors calling them “dense”. People don’t like it when you call them stupid[1].
[1] https://www.theonion.com/people-dont-like-it-when-you-call-t...
It's ok to have battles, just don't make them a big enough part of your life that it becomes your personality, and don't engage without proper forethought.
As others have mentioned, they main issue is not the autobanning (it sure is a false positive, those things inevitable happens on mass-scale products) but the appeal rejection that fails to detect it.
I wonder if they're using their obviously invalid "appeals" results to train the AI? ... so as time goes on it just gets dumber and dumber.
Who is the dense one here? You just insulted a person who has to look at a million of these, and had absolutely nothing to do with the misclassification, and then you’re surprised when they rejected your appeal. Remember there are actual people reading your words (at least for now)
Basically, the real people involved know that appeals processes are going to be subject to vast quantities of what amounts to spam.
Meanwhile, I report actual revenge porn, and they reply that it doesn't violate their content guidelines. (and I mean completely unambiguous with a posters gloating about how it shows up when googling the victims name and that her classmates and future employers would see it)
I went through months a while back trying to get twitter to remove an impersonator claiming to be me (and using my photographs, etc.) who's MO was to start conversations with friends/family/professional comments and begin cussing them out. Didn't want to do anything about it.
I remember in a subreddit, there was a discussion about Facebook "top posters". I replied it wasn't exactly news, and wrote about the "top posters" to the letters to the editor of a local newspaper in my childhood. One was a famous TV meteorologist who would always write rebuttals to young earth creationists, from a Christian perspective. One guy was leader of a tiny racist party who would write about how Yugoslav refugees would take over our country. Others still were just old cranks who had an opinion on everything.
The guy who owned that subreddit banned me over "doxing". I tried arguing, hey, they were public figures in their day, writing under full names (and location!), and they're long dead now anyway, but he either didn't want to admit he was wrong or was just terrified of losing the subreddit to the admins.
I’m sorry, but this is your real problem, not Twitter banning you. This is called “pride” and is historically recognized as one of the largest “problem creators” as far as emotions go.
The author writes like this is some kind of noble trait, but is in reality very probably the source of many of the author’s negative experiences.
There is a clear path to getting unbanned from Twitter, but the author refuses to take it. Shame.
Twitter's content moderation didn't work here. It banned someone incorrectly. That person used the appeal process and was denied, even though the content in question unequivocally does not violate the cited rule.
Twitter has no obligation to host anyone's content, and they are within their rights to deny service to someone whenever and for just about whatever reason they want. But this is how you're supposed to handle it! If you've been mistreated by Twitter, you say something, people see it, and they take it into consideration when thinking whether they'd like to start/continue using Twitter.
So he appealed. Sure. Here's his appeal:
> This is a video from the PlayStation5 game Stray. You cannot possible be this dense.
Verbally abusing reps like this is not acceptable and certainly does nothing to make me sympathetic to this guy. Who would want to help this guy? Even when I was a minimum wage employee at a fast food chain policy was people verbally abusing employees didn't get our food.
So, the appeal was denied.
Now he's going on the warpath because he's 'right'. He's not right. He was right that the ban was nonsense and should not have happened. He stopped being right with his verbal abuse.
His idea to win them over? By fucking himself over. He has 57K followers. That's not nothing to him but in the grand scheme it's essentially nothing to Twitter. He's a supplicant but he thinks he's king. He has no leverage here and rather than being nice he's saying he's going to be more of a jerk. I won't even wish him good luck.
When this happens to you, you write a 'polite' reply and get ignored all the same you probably won't even notice because you're too busy calling people jerks for getting banned by AI.
Twitter banning him for "Revenge Porn" over a video of Stray is really not a great look, and the ban should've been immediately reversed on appeal. Him being abusive to the moderation team (who likelier than not have nothing to do with the team that built the AI moderation system) is completely uncalled for, though, and deserves punishment
Funnily enough, what I think is the right outcome here would come across as incredibly petty: Appeals process is successful, and the ban over literal cat video is reversed; however, there is now a new ban due to abuse of the moderation team, which will have its own appeals process.
Yes, I generally treat people with politeness and consider it a mistake when I let my emotions get the better of me. Perhaps not surprisingly, I've usually only had good experiences with most businesses when there have been mistakes, even mistakes I felt were egregious and should not have happened. That's not always the case, but in those cases that's the last business they usually get from me.
When I say this guy is a supplicant, it's because he has no leverage to get what he wants. It's obvious Twitter doesn't care about him. The other stories in these threads make it obvious they don't care about most of their users or at least about fairness. That's what he's subjected himself to and this result shouldn't really be a surprise.
I use HN and it's free to me. I could get banned.. I'd have some questions about my ban; but I also know dang to be pretty damn fair. I respect him and I think he respects others. There's no scenario where I'd talk to dang like this guy talked to Twitter. If dang acted like Twitter, I would either not be here, or I wouldn't be at all surprised when I was treated like I didn't matter.
This is your idea of verbal abuse? Obviously this is subjective, but I would laugh at you if you said this to me - like literally laugh in your face.
No, at some point you have to say the problem is being overly sensitive towards anyone complaining about your fuckup. The guy is right, and they fucked up - he shouldn't have to bend over backwards because they're fucking babies. Maybe they should try to have some accountability and integrity and try to fix the problem rather than get all pissy about someone who's being civil (the problem is nobody can agree on what's civil, and I understand this is not an easy problem). From my perspective, you are the problem here. And that's the thing, everybody sees it differently.
Do you think people should be banned for being snippy in a customer satisfaction survey too? Product reviews? A human reads it. A human that should know well enough that they’re not the subject of any negativity therein.
The idea that this is a CS rep’s petty revenge is as much of an unsubstantiated fantasy as “they’ll tell the cook to spit in your burger”. It’s far more likely that either the human reviewer(s) is doing a poor job, or there’s something else broken about the appeal process, considering all the other comments referencing nonsensical failed appeals with no evidence of “rudeness”. Like false positives in appeals going uncounted because the appeal decision is itself taken as the source of truth, and reps being incentivized to churn through appeals quick to save on labor costs.
Spitting in a burger is active malice that can get you in legal trouble and I've still seen it happen. (For the record, I didn't let the burger go out and the guy got fired.) There was also a case where a local restaurant cook actively poisoned people he didn't like.
Choosing not to help someone when you could is passive and it happens all the time. The worst consequence is you lose your job. One of the few freedoms of low paying jobs is that replacing those jobs is very easy. If you don't believe these things happen, start talking to retail and support employees. Or you can find plenty of forums where people talk about this type of thing.
Do I think employees need to recognize that they are representing their company and no one is saying these things to them personally? Yes. Do I think people need to stop talking to "companies" this way? Also yes, even if only because they're more likely to get what they want that way.
I also support the rude person relating how they were banned for violating a rule they don't think they could possibly have violated, and I can look at it and say "Wow this person was rude but that was yet another instance of Twitter being stupid. I probably wouldn't like this person. I'm also not interested in using Twitter."
Also: while we'll never know for sure, do you really think the appeal would have been successful if he instead wrote "Hello Twitter, could you take another look at this? I posted a 5 second clip from a new video game about a stray cat, and was banned for violating your revenge porn rule. Can you help me understand how the rule applies to this clip? Sincerely, User"? Because I sure don't.
> Somehow they can do this, but racial slurs are generally pretty okay, white supremacy is largely ignored, and every Twitter troll I’ve reported for harassment gets a three-week investigation and then a “We find they did not violate our rules” email.
Note also that the author's goal is not getting unsuspended by Twitter, but rather this:
> I’ll not tweet for months if it gets someone to write “We as a company think the cat is revenge porn” in an email.
He doesn't offer examples of the harassment he reported. Even if he had, he's comparing Twitter AI-flagged revenge porn posts against user-reported harassment posts. The former is pretty clear cut and Twitter flagged it themselves. The latter may be a judgment call and was probably reported by the alleged target. His rudeness undercuts any such argument anyway, since we can't be sure the rep who reviewed his case didn't just see this and not waste his time on it.
His main point seems to be "Twitter sucks." I agree. It sucks. So I don't use it.
Twitter is not free. It's just that the payment is not money, but personal data, generating content that Twitter can use, and being a viewer of ads.
No. He did not stop being right about a mistake, and its reasonable remedy, by making an unrelated mistake himself. You might argue that the reasonable remedy to his abuse is also to receive a ban, but that is a different argument. It should also be logged as a separate disciplinary actions, not just because a petty Twitter employee got their nose tweaked by a frustrated user that had been mistreated with false accusations.
Sure there are assholes out there, but I think that banning people for a first offense is also an asshole move. People are banned more frequently by moderators and bots/scripts now, and even manually, by people who have their own in-grained bias.
The modern process of banning people is often arbitrary, and usually after years of work within an ecosystem or platform that is often also tied into many other things like authentication in other sites and apps. A ban can devastate a person's reputation or business, it should not just be considered as "It's their platform, they can do whatever they want" when the platform involves a very public social aspect of operations.
We should consider banning people differently than we used to. Proper provision of support for platform users also should regularly be mandatory in cases like this... It's not fair to just tell a banned user they can fill out forms and wait for a response when their reputation, time invested, and business goals suffers in silence.
Take for example that Wal Mart allows food trucks to set up in a massive (Wal Mart Owned) warehouse to sell their goods... A vendor parks inside and sets up their truck... The vendor can have one single argument with a warehouse manager, a customer, or even make a mistake in advertising, and if they are banned from the Wal Mart warehouse (by today's standards... figuratively of course) the vendor's truck, all of their possessions left within the warehouse get revoked by Wal Mart, and the vendor must go and rebuild their business somewhere else. This also allows competitors and nefarious managers to capitalize upon the vendor's reclaimed possessions within the Wal Mart warehouse from that point forward.
The only way to ensure that people's money and time investments within a workspace are stable is to have rule transparency, proper and easy user support, and maybe even a "3 strike" rule. None of those things are happening on platforms right now, and it's creating very disgruntled users.
That being said though, the "dense" comment is not the best way to go about getting a positive resolution to a technical support problem.
yep life sure is easy if you don't have a spine and accomodate to every little act of bullying thrown at you by modern society. It's not the guy who is wrong, it's the world that is wrong, it's good that he understands it.
The author refuses to take the 'clear path' because that isn't an actual solution to the problem of faceless organisations taking people's abilit to speak away, and he probably recognizes as someone who has an audience it's responsible to sa that out loud.
For me it's sometimes a pretty hard space to inhabit. It's easier to fly off the handle or seize up and say nothing. But it's much more rewarding, and for me at least has gotten easier as I've gotten older.
[1]: https://help.twitter.com/en/rules-and-policies/intimate-medi...
I’m sorry, but no it’s not.
This is called treating the cause instead of the symptom. More people should do it.
The alternative is to acquiesce to the false moral superiority of those in control.
Yes. It's having some pride and not groveling to be allowed back on their platform.
I find it really funny so many people are up in arms against this perceived “verbal abuse” and giving the author a lot of flake for this one single word. The “you” he filled out in the appeal form clearly refers to Twitter as a platform. Maybe it would be clearer if English actually distinguished between the plural form and the singular form of “you”, like in various other languages? Perceiving this as a personal insult is exactly a “pride” issue of the Twitter employee and some of the commentators here, not the author, who IMHO acted perfectly reasonably.
I mean, in this case, I’d likely keep forcing the review too. This is clearly just a bad detection
They will very likely use these appeals to help train the content AI.
You're rewardimg it for a wrong decision that it will use for future decisions.
Delete the offending tweet.
https://twitter.com/Raddagher/status/1533326201602707458/pho...
Which in this case I think would be a lie. Yes I agree the author should be less prideful and not call Twitter employees "dense" in an appeal. But I don't think the solution is to say the author should lie and say the tweet did break the rules.
Or maybe the rules could be interpreted as "anything that Twitter says breaks the rules does break the rules", meaning it wouldn't be a lie to acknowledge the tweet broke the rules. I haven't analyzed the rules closely.
Say that a video is flagged, user gets the above response and user simply deletes the video. To me it feels like an implicit admission, not having any additional information like "you were right, sorry" or "it is totally incorrect but easier to do this than to fight it".
And say only this metadata is stored, not the video itself, it becomes impossible to judge afterwards.
And say once in a while these logs are reviewed by another party (law enforcement perhaps). Might that be sufficient to end up one some kind of watch list?
> There is a clear path to getting unbanned from Twitter, but the author refuses to take it. Shame.
I disagree on the latter part, Twitter would be better without these egotistical people on it in the first place.
Someone else got banned too: https://twitter.com/elyuwu_/status/1550373074847113217
This is one of the things that annoys me most about major sites like Twitter or YouTube. Inconsistent enforcement of rules and little to no avenue for appeal.
I can't help but wonder how much actual revenge porn is missed because their classifiers are this terrible.
If twitter does not want the responsibility that should come with administrating the public square than THEY can find something else to do.
The "capturing of the market" that some people are only reachable by that platform is nonsense. There are literally hundreds of physical and digital mediums of communication.
Facebook and Twitter are barely teenagers. Twitter is not doing well, and I wouldn't be surprised if it shrank to a niche in under a decade. Facebook as we know it also is not doing well, though they'll take longer.
Though I feel a bit silly thinking Twitter cares about retention.
I actively used to participate in r/machinelearning with long posts & explanations, but the admins show often some favoritism to their buddy posters & I have seen good posts get called out or viciously dissed by regulars. Everyone seems to have an 'active duty Superman' complex desperate to pounce on each other & prove them wrong. The sarcasm is toxic behind the anonymity (HN can be anonymous too - but a lot of us here are pretty open of who we are outside of HN).
I was booted (or whatever they refer) from the sub for calling out a contentious post where the admin responding was definitely wrong in siding with it (but nevertheless exercised his privilege). Long since deleted the account for good.
There are problems that come from both of them, however moderators are often the petty power hungry types.
Are you sure you're not reading too much into it? Without context it's really hard to tell whether a use of "degenerate" literally means you want to genocide some group.
Can you link to such comment that was left unmoderated on reddit despite being reported?
Yeah, you'd have to link to that comment that went unmoderated. Given how petty reddit mods are about identity politics on main subs, I'd wager that this sort of speech doesn't fly there...
The typical argument for AI moderation in these situations is something along the lines of "Twitter is so big how could we possibly moderate at this scale without AI?"
Does a company have a right to scale faster than it has the ability to properly moderate? Should they?
Looking at a more extreme example: If General Motors used AI to design cars and they increased the likelihood of fatalities, would we feel any different?
A right? Yes.
>Looking at a more extreme example: If General Motors used AI to design cars and they increased the likelihood of fatalities, would we feel any different?
Getting (temporarily?) banned from Twitter isn't even close to being as bad as a fatality, so the GM example doesn't make any sense.
The human is there to rubber stamp the AI decision as fast as possible, so that Twitter can tell you your case has been reviewed by a human and settled. The important metric is speed, because that directly translates into cost.
It's a force multiplier that every social media platform needs to not drown in costs for human moderation. Especially human moderation as described above.
Unless you get people to pay for social media. Good luck with that.
If that ban by AI is available for review and appeal, it's just triage that admits false positives. The alternatives that I can fathom is to either allow unsavory and potentially harmful content to be present on your platform until human eyes get on them, or to have all comments await moderation until human eyes get on them.
Unfortunately, Wings's self-driving AI is much likely to destroy property than a human driver. As a result, some members of the public have called for every Wings car to be remotely controlled by a human. However, others push back. Employing good human drivers would be nearly impossible at the scale of Wings. Here is an interview with a poor grandmother who relies on Wings to see her family, and here's how a nonprofit uses Wings to find homes for lost puppies. You don't really don't want to go back to paid Uber and Lyft rides, do you?
There are a couple of problems with this analogy. But the core point is this—if a company can't sustain a key aspect of their business at scale, then perhaps they shouldn't be able to scale.
Automated review is not good enough for services that are so large that they are de facto public squares. If the world were just, when you got that big, the rules would change to prohibit you from doing service-wide content filtering.
> ...calling for more automation and less traumatic moderation work.
Pay me 80% of what I would be making as a programmer (and keep up with changes in the market rate for programmers), and I'd be totally willing to do that moderation work. [0] There are _tons_ of people who have my intestinal fortitude out there... problem is that the enormous "social media" companies don't want to pay enough to get people who are well-suited for the work.
[0] You might counter with "Oh, well you can't _possibly_ imagine the things you'll see, you're all bluster and bravado and will quit within the month!". I'd counter with "Yeah, well you have no idea the things that I _have_ seen.".
Boo fucking hoo.
The money is the problem here. We should require them to spend that money, and if they can't remain profitable while employing sufficient human moderators to not be a net detriment to society, they should not be allowed to keep operating.
We've gotten way too far down the rabbit hole of "any company that can conceivably exist must be allowed to exist, so long as they can make a profit."
We really need to get back to companies having to provide some meaningful net benefit to society, rather than just making scads of money for their owners.
Especially when it comes to Google, which tries to entangle itself in every aspect of your life, being banned from all services without any potential for a proper review just because a neural network decided to throw a hissy fit is completely unacceptable.
Ultimately, the web, and social media, is where a majority of our citizens spend a large chunk of their time. While it's certainly true, that you don't _need_ to access them to live your life, for the vast majority of us it would be more than an inconvenience to be banned.
In all other aspects of our lives, we do not accept rules imposed upon us by a large private actor. There are courts, and appeals processes, and politicians, and other channels through which we can assert our societal norms. Not so with social media today.
These societal rules and norms, are, and should be governed by a democratic process. Social media is undeniably now such a large and important part of our society and it's absurd that we do not collectively have control over the rules around it.
Other infrastructure, like trains, were also originally private endeavours where your rights are now protected by the courts, and laws of the land.
At some point, the interest of the collective takes precedence over the private rights of Zuckerberg and Dorsey. We are well past that point with social media. These private companies should be considered access points to the social graph, not owners of it, and therefore regulated as such.
Out of curiosity, where do you live?
Where I live, I accept that my phone will receive unsolicited robocalls and texts, and that the majority of mail delivered to my address is, similarly, unsolicited waste.
Where I live, I accept that the marketing efforts of a coalition of firearms manufacturers carries more weight than schools littered with dead children, a thousand unarmed people shot to death by police every year, thousands annually killed in domestic situations or on street shootouts. There's also, of course, the #1 cause of death by firearm: suicide.
Where I live, a large private actor repeatedly abused the legal system throughout his career, and through a particular quirk in our bizarre republican democracy, was elected to the highest office in the land after losing a popular election by millions of votes. He continued to break laws while in office, but was never held accountable, and the second time he lost a popular election, went on to break more laws, along with his cronies and a crowd of supporters... There are myriad reasons why this private actor should be in jail, but the government where I live has largely been gutted of any regulatory power.
More often than not where I live, you have one choice of broadband provider, provided by a large private actor, who often times has worked with politicians to outlaw choice.
Maybe you live somewhere else, but where I live, we are reaping what decades of aggressive pro-business anti-government action has sown.
Many of the things you mention are reasons why I would never consider making the US my permanent home.
Okay, but how? Every time I see calls for regulation, I don't see any specifics.
Regulation isn't a magic wand that solves all problems you don't like while keeping the parts you want to keep. We got regulation for cookies, and now we're all doomed to click cookie banners on every website we visit forever.
What exact regulations would you apply to Twitter to solve this problem without forcing the companies out of business? Any solution that ends up requiring Twitter to fend off constant legal battles from people angry about being banned or requires scores of humans to moderate content to some government-stated standards or face expensive fines just doesn't work. If US websites were suddenly subject to onerous legal standards that weren't required elsewhere, companies would move their headquarters to other countries ASAP.
Designing and deploying mechanism that are effective at preventing those and have zero false positives is very hard.
Having humans in the loop at that scale is very hard.
It's all a tricky balance. You can force people to have zero false positives but it's futile, in practice they still will. You can force them to manually verify each posts, but humans also have false positives, and this might come at a cost that Twitter can't afford. It's complicated.
What's less complicated is running your own website where you can be your own moderator...
I think an alternative is to give people some rights. Like establish a category of things that is always allowed. Then use the normal court system. Of course, it's a terribly slow and expensive appeal process, but also the best, and publicly funded.
Similar to a case where you claim you've been refused access to a job or business because of a protected characteristic for example. You'd need to sue.
Then pass a law that says any company with a user count exceeding 100,000 must not prevent access or disable an account unless the user in question breaks the law on the platform.
Then establish a simplified claims court, where for a nominal fee, say £500, you could apply to have your case reviewed by an independent judge.
If you lose, you forfeit the funds, and have to pay the costs to the company you claim against, capped at a reasonable fee. Say another £500.
If you win, the company pays the costs, nominal damages, and must also reinstate your account.
If you cannot run your business at scale without externalising the costs on innocent users through false positives, then the business shouldn't be running at all.
By deleting your account at services that show such a licentious behaviour, you can cast your democratic vote against such services. Not doing this or at least starting or joining a huge riot against such services as soon as you hear about such licentious behaviour means casting a democratic vote that what the big tech company is doing is all right.
Like for example if in this years midterms there's a Congressional supermajority, and then the president is elected from that same party two years later and the courts are of that party.
Will we really want government regulations if things?
There would be widespread mistrust by many groups of people of the government having a single party in charge.
Now that government regulations are established and approved they can be used by the government at their will.
Also, I think if any single party can get that much of a majority (or even just a majority on its own) then your already have an extremely unhealthy democracy even if such setups are quite common in "developed" countries.
Those places would routinely throw people out and all had bouncers and sometimes gatekeepers for entry and all that.
There are certain specific patterns that we did regulate, like the tradition where certain gender or race weren't allowed in them. But generally, someone causing a ruckus gets thrown out.
Being banned from social media is not like being thrown out of a pub by a bouncer. It's like being thrown out of every pub, nightclub, and church by the bouncer.
If I may take an example from my own life: if I were to be banned from WhatsApp, I would not be able to
* take part in my son's school group and social events. * participate in the neighbourhood group * participate in my local sports team * participate in the local party * participate in the business * participate in my university alumni group
WhatsApp completely owns the social graph where I live. Almost to the point where one would not be able to live without it. A false positive ban would be catastrophic for me.
Though, scale might also be why people can complain so much about it. I know people who have been shunned by their church, and the impact on their life from that is major. But if there's only a handful, they can't be a big voice to complain about it. On Facebook, everyone banned can bend together to complain about and create a counter balance.
Now false positive I think is an even bigger argument. It's probably a lot more rare for a local pub or community center to wrongly kick you out. It can happen, but I'd say there's less chance, and you might get an easier time comming back or appealing.
Something else I'm curious is how come this has so much impact on you, but so little on me? If I get banned from Whatsapp I'm just inconviened, but I can still call or text those people, mail/email them, show up to their physical locations in person, etc.
I think the "couldn't be able to live without it" sounds a bit exaggerated to me, but maybe some places are way more dependent on Whatsapp then I realize with no alternative way to reach anyone?
Sure Amtrak is government-run, but many other things we use on a daily basis aren't. Restaurants and stores have their own rules and can kick you out if they think you violated them, without much recourse for you if they were wrong.
My guess is that appeals are either processed by some simple code or offloaded to some cheap labour service - such as Amazon Mechanical Turkey or some sweatshop in a developing country.
If you want to win an appeal, starting by accusing your appeal reviewer of being dense isn't a good strategy.
I wouldn't be surprised if they have a rule that covers this type of behavior in appeals, and the appeal was denied due to language instead of the content itself.
Is it fair? From a content moderation perspective, no it's not. But I can also see why a platform would not be in a rush to restore accounts where the appellant can't even behave nicely in a two-sentence appeal.
Towards AI that just banned you?
The appeal process could be another AI. It's concerning how close you are to suggesting we "be nice" to the robots who wrongly ban us in the first place.
Those less dense would understand that the thing being called dense is whatever system made the initial accusation and resulting ban (i.e. Twitter as a whole) and not the random support person processing the ticket who the user has no way of knowing and has never interacted with.
Of course that doesn't prevent the image being tweeted, but it does mean they can punish the person who made the tweet, which might be enough of a deterrent in most cases.
[0] https://www.reddit.com/r/battlefield2042/comments/p319oj/if_...
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Good question.
It feels Orwellian that Twitter suspends you and makes you delete your own tweet, on first offense, instead of just auto-hiding that one tweet.
I'd strongly advise not to ever communicate as if you were talking to the unfeeling corporation itself- because in reality, you are adressing a person that you need to solve your problem and calling them "impossibly dense" is just a bad move.
I am going to go out on a limb and assume that the people handling these appeals are expected to hit a certain number per day whether explicitly or not. And to paraphrase Charlie Munger, there's the incentive and this is the outcome.
I imagine someone sitting at a screen showing a queue of hundreds of thousands of posts awaiting review. Maybe there's even a leaderboard showing which employee has reviewed the most this month. Why waste their time watching the video in its entirety? Easier to just deny the appeal and move on to the next.
Maybe it was not the right time to be concise and witty. You just can't know who reads it, which culture, where and what mood they are in.
It's always the same... People speak up and things suddenly are a problem ("turns out that...") only when the bad thing has happened to them.
If there's any actual point that we should take home is that bad consequences are going to happen, and we'd all better listen up when other people warn us about these things before it's too late.
AI moderation is just one of the topics we are all generally ignoring.
(a) big tech has too much power (b) you should probably not rely too much on Facebook or Twitter for photos, groups, etc
Without fail, I’m “just delusional” and “if someone was banned, it’s because they did something to deserve it”, _until_ they themselves get banned for something.
The most frustrating part - one friend of mine who was banned for something he posted, appealed and was reinstated. When he was banned, “big tech has too much power”, but since _his_ appeal was successful, he’s already back to “anyone who’s banned deserved it”.
I have yet to be banned myself for anything (a fact that my critics like to use as “proof”), but i recognize that if it can happen to someone posting a video game clip, it can happen to me.
I support stopping bad behavior online and I get that automated detection is hard. But there's gotta be a safety valve for when the systems go wrong.
The site is showing me that they cannot serve me because of the place I live.
> We've discontinued servicing users from your location and are thereby preventing access to any of the websites owned and operated by ZAM Network, LLC DBA Fanbyte (the owner of Fanbyte.com):
This decision is ultimately one we were forced to make due to the number of visitors from your region when compared to the operational costs necessary to continue providing access there. It was a tough decision but one that we ultimately had to accept. This is an indefinite decision. We genuinely apologize for the inconvenience this will cause all of those who reside within your region.
> We've discontinued servicing users from your location and are thereby preventing access to any of the websites owned and operated by ZAM Network, LLC DBA Fanbyte (the owner of Fanbyte.com)
Seems like additional signals should play into a confidence score though: how new is your account, what content is your account viewing, etc.
> Overnight, I received a response that my appeal had been denied. So a human being, someone who works at Twitter dot com, looked at that video, looked back at the rule it was breaking, looked once again at the video, and went “Yeah, this all checks out.”
The most cost-effective an efficient implementation of an automated appeals process is the UNIX command "yes no". I'm convinced it's also in widespread use.
But what I find especially offensive is how the execs of these companies make bank while lying about the service they provide. Yeah, the service may be "free", but of course it's not really free. So any suggestion that we should not complain about quality for a "free" service is invalid.
Well, more seriously speaking, there's a serious issue behind these anecdotes: with things like Content ID and automated moderation, I see no alternative to any platforms for user generated content with even the slightest of commercial interests gradually transitioning towards alternative outlets for corporate media.
The problem being, I do not see an alternative.
Clearly, there are vital economic incentives for these platforms to pacify those first, who are both the biggest threat to them (in terms of lawsuits) and the sole or major source of income. Clearly, big platforms like these can't be viably worked without any amount of moderation (as there are bad actors out there) and realistically also without at least some oversight of the IP situation. (The latter may change eventually, as soon as there is corporate IP exclusively on these platforms. Direct and indirect content filtering as by recommendation systems will eventually ensure this, with more and more professionalized user channels becoming alternative media corporations themselves.) Clearly, more conventional measures, like community efforts (or sanctioning by social convention), won't do as the world has become too divided for this and there is no guarantee that social norms will always conclude with the vital economic interests of the platform. For the big platforms, there seems to be no way around automation (which is also enforced by the EU), but this is also clearly dysfunctional.
So, how do we get out of this mess? (Any proposals are welcome.)
(this is Türkiye at my case.)
> We've discontinued servicing users from your location and are thereby preventing access to any of the websites owned and operated by ZAM Network, LLC DBA Fanbyte (the owner of Fanbyte.com):
This decision is ultimately one we were forced to make due to the number of visitors from your region when compared to the operational costs necessary to continue providing access there. It was a tough decision but one that we ultimately had to accept. This is an indefinite decision. We genuinely apologize for the inconvenience this will cause all of those who reside within your region.
Note: This is not related to Russia/Ukraine or any other political/military actions around the world.
If you need to reach out to us, please use our support portal.
What Twitter (and virtually everyone else, to be fair) are doing is optimizing for the number of issues taht are dealt with automatically by some ML system or whatever. This is a bad idea because it incentivizes false positives and the only recourse is kicking up a big enough stink on social media such that an actual human looks at it. Even "appeals" get automated in this universe.
Here's what you should optimize for: the number of cases a human support person can deal with (per unit time). Appeals must be manually reviewed so will drop the cases/hour. This disincentivizes false positives. If you optimize for this kin dof system you will use automated systems to funnel cases to a human for review.
I know of several people who have gotten suspended or banned off these platforms for completely stupid reasons that any human looking at it would recognize. I'm wary of bad regulation here and certainly don't think people have a "right" to be on Twitter (for eample) but I do believe people should have a right to human review for any ban and you should able to challenge that ban in court if you have to. There should be no "we can ban you for any reason" out.
Twitter in particular is so bad that the usual avenue of getting something to an employee is met with limited success because this had become so rampant (ie necessary) that Twitter was internally cutting down on that.
Lastly, any such ban should be segmented. Google is the biggest violator of this principle. You should never, for example, lose access to your Gmail because an automated system falsely detected a questionable photo you uploaded or another automated system decided your name wasn't "real" (the latter happened in the Google+ days).
This will continue so long as you donate content to a platform that feels entitled to decide what you are allowed to speak or read.
Fuck that noise. Join us on the fediverse. @sneak@sneak.berlin
Civility costs you nothing. Snark gets you nowhere.
I doubt they use prior account activity as a metric.
We've discontinued servicing users from your location and are thereby preventing access to any of the websites owned and operated by ZAM Network, LLC DBA Fanbyte (the owner of Fanbyte.com):
This decision is ultimately one we were forced to make due to the number of visitors from your region when compared to the operational costs necessary to continue providing access there. It was a tough decision but one that we ultimately had to accept. This is an indefinite decision. We genuinely apologize for the inconvenience this will cause all of those who reside within your region.
Note: This is not related to Russia/Ukraine or any other political/military actions around the world.
The following countries have been blocked from accessing any of the websites owned and operated by ZAM Network, LLC DBA Fanbyte (the owner of Wowhead. com):
China Indonesia Philippines Thailand Turkey Serbia India This decision is ultimately due to legal compliance and liability issues with respect to these countries and their laws/regulations. This action was not based on any specific law or regulation in any one or more of the listed countries. Our decision was due to the legal costs involved with reviewing the laws and regulations of the listed countries, in contrast with the amount of visitors/revenue earned from them. As a result of this analysis, we decided not to pursue a legal review and to mitigate our liability in these countries, we opted to block access entirely. This is an indefinite decision. I and the rest of the Wowhead staff genuinely apologize for the inconvenience this will cause you. It was a tough decision but one that we ultimately had to accept.
I own a site that's monetized primarily off display ads and I can tell you that advertising revenue in those countries is abysmally low so they probably just don't want to expend any effort to support those countries
It's a really big step backwards for the idea of a "world wide web" and global internet, imo, and plays right into the hands of authoritarian nations who are trying to sell developing countries on the idea of "internet sovereignty".
China Indonesia Philippines Thailand Turkey Serbia India
Wowhead is owned by the same company and this is their reasoning: https://eu.forums.blizzard.com/en/wow/t/a-good-tip-for-peopl...
https://web.archive.org/web/20220723125013/https://www.fanby...
"How can we possibly moderate properly without AI?"
is really just another way of saying "We don't want to pay the money it's going to cost to moderate effectively and we're going to cross our fingers that we can solve problems caused by technology with more technology."
That failure to operate is causing harm but the kind of harm it causes is hard for the public or politicians to understand, so it goes on unaddressed.And then only one company would have enough moderators. Moderators are a finite resource, there aren't even enough humans alive to moderate all content on all platforms.
But, the law goes "well figure something out, you have to moderate", and now we've by law guaranteed that whatever solution that gets implemented to follow the letter of the law is going to be shit, because it's by definition going to be automated content moderation, and given the volumes involved, it's modern neural-net based because that's the only technology that's even remotely shown it has an over 50% success rate.
Well done, us.
If a moderator had to approve every tweet before it goes live, a terrible idea and yes, very expensive, I think a moderator could do a dozen per minute, rather than one every 72 hours like your logic implies.
I've worked in tech a bit - I know how this goes. Some company wants to get a massive valuation by hitting DAU's in the millions, but you can't do maintenance/support with that many users in a single org even if you wanted to. As an engineer, I can totally relate to the feeling of "fuck support - that sounds awful", and I struggle to blame _them_ because, well - like I said, even if they tried they couldn't possible cover that much work due to an inability to scale their organization.
Psychologically? It's pretty easy to get pissed off at these companies when this happens. These companies are growth-obsessed and the ostensible philosophy is always "making the world a better place". STFU and do your jobs or don't build a product that can't scale and try to pretend it's scaling just fine.
I know online content platforms are wildly different than other industries, which is why these problems exist at all. We don’t seem to have good solutions yet. But we wouldn’t have any issue declaring that any other industry that couldn’t afford to do the “quality control” well enough isn’t a sustainable industry.
Of course this might deprive them of the ability to censor at will.
so is being a human being told that you're in the wrong by a robot that obviously has the wrong idea about the situation, but one side is paid to do it and is offered therapy and counseling.
aside : spare the human by using an AI for the first part; appeals need to be handled by humans. If the issue is the exposure to hatemail then all I can say is that humans in various industries have been able to cope with reading hatemail without major incident for some time now, as unpleasant as it may be.
Another aside : all employment is de-humanizing to some degree; the contract between worker and company is literally "let me pay you for the finite time you have on this earth so we can increase our financial bottom line." -- regardless of the mission statement it is rarely a motivation any more deep than that.
Let's at least keep the dehumanizing behavior focused on the people who are paid to experience it.
I think technologists are convinced they are ALMOST there with automoderation systems...just a few more data points and another thousand hyperparameters and it'll be perfect!
I think they've yet learn to recognize the good because they're too busy dreaming of the perfect.
90s and 00s with all sorts of independent discussion boards were great. Somehow moderation kept up without crappy AI. I can’t see a single benefit of Twitter/FB/etc over fragmented forums as a user.
The only exception for it is when content matches a known hash for illegal content - then it should be removed automatically.
Big social media companies are not incentivized to care about psychological and social side effects of their product.
A bit like cigarette companies offloading externalities onto society, but much harder to specifically identify and address.
Not long ago there as an HN post about someone being banned for being Syrian (sanctions) when they were speaking in Syriac.
For a non-native English speaker, Syrian (Arabic) and Syriac (an ancient language not spoken for over a thousand years) is really hard to know.
There are going to similar mistakes in every language. Getting a native speaker for some languages is borderline impossible.
Some languages don’t even have native speakers (Syriac, for example).
Love it or hate it, the online world is our current public square. A public square, in the united states, has typically been an area where people can shout out their concerns or whatever they want to anyone who can listen and the government cannot stop it.
Currently, our public squares are owned by private megacorporations that not only ban people for reasons many people agree with, but also for insane things like this. There is no appeal unless you convince enough others (using another public square) you are right and they also scream for you.
Eventually, all of us that are 'ok' with this will end up being banned from one service or another for life, with no appeal, and thats that. A perfectly pristine public square filled not with people, but consumers staring at advertising boards.
I would love to know a way this can be solved as its painting a depressing picture. I don't like how this makes me feel.
Existing got me banned from fanbyte.com and all of the websites they own.
Specifically, existing in a particular country. Not an exotic or unusual one on an embargo list or something -- just some country that Fanbyte felt they weren't earning enough profit from.
They banned the entire populations of about ten countries from their entire network of websites earlier this year, for that reason.
If this guy who got banned from Twitter works for Fanbyte, I have no sympathy. I'll never know the details of the story though, because Fanbyte is out there banning entire nations.
The online world is a cesspool filled with bots and crazy people. I don't need to voice my opinion on Twitter, nor is Twitter a place I need to be.
What matters is how we relate to the people around us, in our communities. Your neighbor isn't a bot, the barista at the coffee shop isn't a russian troll. We need to stop taking the "online world" so seriously and connect with the people around us more.
There are four lights
Here's the problem I have with this analogy. Is it analogous to a public square (as in public property, owned by the state, maintained by tax payer money)? Or is it a private property that allows people to congregate for free but puts up ads to raise money, and many consider it as good as a public square, because most people they like hang out here. And like any business, they choose to deny service to some users (and not all users agree on this). Also, there are multiple such private spaces.
Maybe the real solution is just like in the physical world, there should be state owned online spaces that are real "public spaces" and denying service here would be the govt denying rights.
I’m not and never have been a Twitter or or TikTok or Facebook member.
Growing up in Birmingham, AL I had a couple teachers who had dog bites and remembered the hoses from when they tried to shout out whatever they wanted in public squares. It's always interesting how people have such a rosy view of history when it comes to forming a much beloved but not well thought out belief.
Friends do gather in public squares to talk or lounge or listen to concerts or whatever. But the kind of thing that happens on Twitter, or on HN for that matter, does not happen IRL. Occasionally there's a crazy preacher who attempts to address a crowd of strangers, but mostly the crazy preachers get ignored or ridiculed. There's no real, serious discussion and debate in the public squares among people who didn't already know each other.
You can go to an open city council meeting to discuss and debate public issues, but those meetings are strictly governed by rules and moderated.
Then repeat offenders can be banned with good reason. It seems absurdly heavy handed to remove legitimate accounts, irreversibly and without recourse, for a single post or comment, this should not be legal.
Step 1. Hire humans and pay them enough to think (and communicate with customers).
Step 2. Keep an audit trail of events and communications related to these ban situations. Those can be useful when escalating a dispute (to another human from Step 1, but someone with more authority to make judgement calls).
Detection algorithms can still be used, but they should only be to flag potential bans. Any actual action taken must be done by a human from #1.
Done.
It's possible that the answer is for society to simply go back in the other direction. Despite the initial promise of the Internet, it's possible it will never function as the new public square. Rather, we might have to go back to more traditional methods of expression, in physical spaces, or writing letters to elected officials.
Or perhaps a body of ethics could be developed similar to the body of ethics that guides journalists. But that body of ethics, for journalists, grew up at a time when the USA had many thousands of newspapers, and none were dominant, so the power of the profession was balanced against the relatively small power of any one newspaper. This was back before the New York Times and the Washington Post emerged as national papers. It would be more difficult to develop a similar body of ethics for social media, since the whole space has already consolidated down to 4 major corporations, and there is no obvious profession that can assert a body of ethics independently of those 4 companies.
This is a straightforward problem of bad and inconsistent service quality.
When a giant corporation says “here’s our private property, use it as your public square”, say “fuck off”.
If I own a printing press, I have the freedom to print what I want, including what people send me, and I also can not print what I want, including what people send me. It's my press. Want different rules, get your own or use someone elses.
Because Twitter is a privately owned super-fast electronic press, administered at their whims, people should stop using it for things that matter unless they have an actual contract with the corporation. I don't rely on Twitter for anything other than entertainment.
The fact that people expect rights and meaning with advertiser-supported stuff given to them for free is what's harmful.
Unless you bring in real identities onto twitter, none of those societal protections will apply to social media. Nobody can do anything to spam/bot accounts if it's 1000 accounts being created every minute.
That's right, and that's why virtually no one ever gets banned from using the internet. Twitter is not "the online world".
This being whatever AI flagged his post. I would not be surprised. I'm seeing a trend where, Facebook, Discord and I guess now Twitter are trying to use AI to moderate. It is going to backfire hard. Lots of blatantly bad things stay on their platform, but innocent nonsense gets you banned. Either their content moderators are really bad at their job, or silently protesting, or there's an AI involved.
In my case someone posted a video featuring a giant spider on Facebook in a little girls hand, it was bigger than her face, my comment was a meme comment you see all over the internet "girl put that spider down we gotta set the house on fire" there's a recurring meme about burning homes to kill spiders due to arachnophobia. Innocent joke, not actually serious, I got a warning, I guess they thought I was actually advocating burning down a home, but I was not. I appealed and immediately not long after I was denied. There's an AI involved, and whoever does appeals is lazy or the AI itself, or has no concept of internet content memes.
They have never been, are not now, and will never be.
HN has, and will again, removed comments that I have made again, particularly if they stray too far from the party line regarding cryptobros, SEObros, and devs who whore themselves out to ad companies when they could be doing actual real work that benefits humanity while making just a little teeny tiny less money but whores are whores so they'll keep on keeping on.
I'm fine with that. And you should be too.
If HN was a public square I could tell them to fuck off. Nothing I said would meet any community standards and obscenity triggers in any courtroom in any jurisdiction of any court in all of the United States.
"Oh but HN isn't as big as Twit.." is bullshit and has been tried before. Anyone who makes this argument is so intellectually bankrupt they should be banned from the internet for being too stupid to operate an internet browser.
You have the same "public square" rights in Times Square that you have in Lotsee Oklahoma (0.02 mi sq), which is smaller than Times Square (0.25 mi sq).
Private parties can set arbitrary, capricious, subjective, unfair, and mean rules about what they allow on their platforms, and don't even have to set any rules besides "because we said so".
Anything less is tyranny.
edit: if public websites are TRUELY public fora, there could be a very strong argument made that hiding my comment due to downvotes is an assault on my rights, similar to covering my sign with a blanket as I try to agitate in ACTUAL, REAL, public squares for civil rights or the legalization of marijuana or the proselytizing of my TIMECUBE religion. Unless, of course there exists "important and real" free speech and "not important" free speech but allowing for that distinction is probably more dangerous than having no free speech at all...
Confusing private, for-profit businesses for public assets does a disservice to, and leads to ideas that are damaging for, both.
Just beautifully written. Do you happen to have a blog?
It should be a law that days bans from companies must allow you to download your data, especially snt Publix presence site.
Easy. Stop banning people unless the content is illegal. Stop acting as moral police. Let the community police itself by burying offensive content. Give users absolute control over what they see. And ban bots.
This “problem” only exists because Twitter wants to control what you see.
When a company or moderator has the power to ban you from a public space your are ostracized by a non-democratic panel, with unknown agendas.
If you think it’s ok for a restaurant to turn you away because of a dress code, then this is a non-issue. The are several major platforms you can use as a megaphone, just like you have plenty of restaurants to choose from for your meal. If you are systematically getting banned from each social media platform and being “cut off from the public square,” that says more about you than it does the current state of speech.
But right now, for some reason I feel so strongly about, I'll give it another try.
Wouldn't it be great if we could tackle two issues with in one go? The annoying interfaces of Twitter/FB/Insta and co and the constant fear of being deplatformed? By publishing our stuff on a decentralized database that is open for anyone to read in whatever way they like?
I fight hard to read the web in my way. When I see a link to Twitter, I manually change it to Nitter. I use an ad blocker. Bookmarklets to remove sticke elements from the pages I visit.
I try hard to publish my stuff, so it cannot be deplatformed easily. Preferably on my own domain.
But it's all crutches.
The web I read still feels aggressive, annoying, mean, dangerous, exhausting.
The most important platforms I write to (where people can like and comment) give me the feeling of walking on thin ice. Every moment, me and my audience might be separated.
I really long for a future where content is published in a freely available database. Free to read from and free to write to. Where a post is a content addressable piece of data signed by the author. And comment too. And where a like is a cryptographically signed message, "I like this /joe". And where the order of your "feed" is not adjusted by outside forces.
It involves effort, though - not much effort, but a little more than posting on Twitter, Tumblr or wherever; and this, it turns out, is sufficient.
> I fight hard to read the web in my way.
Turns out most people posting content don't want to fight hard to post it, and most people reading content don't want to fight hard to read it, and this is why twitter, facebook et al are big things, rather than everyone just having their own sites and decentralised syndication.
If something else is to take twitter's place, its barriers to entry must be at least as low as twitter's.
Spammers and griefers historically conquer that kind of environment. Usenet fulfilled virtually all of your freeness criteria and now it's a cesspool of spam and worse. Everyone worth talking to has left. Moderation is necessary for quality discussion, or selective membership, or more likely both.
You can make a Merkle tree of signed comments but the problem was never the integrity of the messages (I don't recall anyone messing with the contents of existing Usenet messages) or relationships between them (the worst practical problem was bottom-quoting).
The order of a "feed" is adjusted by the rate at which spam is generated; spam will always be the first result in the feed because that is spammers' objective and they have automated resources to achieve it.
A revival of a noncommercial, and uncommercializable web.
Are you regularly using these P2P mesh network based communication tools? If not, you won't see the web3 future you are looking for. You don't get a future you don't want to use it regularly.
1. Isn't it how web1 work? 2. Who's going to pay for the storage and bandwidth? 3. As long as you hare hosting something on planet earth, the server is bounded to be governed by a country. And I am sorry to say, if a piece of content is considered illegal to the government of the country where the server is physically located, they can shut it down, no?
I don't think web3 solves any of the problems you're mentioning in a real world way, which is probably (a part of) why you get strong reactions here.
Of course not. "Appeals" are certainly not reviewed by human beings; maybe by another AI, or more probably by the same AI with higher thresholds. This is all automated stupidity.
Twitter does have a "bot problem", except that the bots are inside, not outside.
I can write this rant every day.
Also, this is the first thing that comes to mind when hearing "AI moderation". What we are seeing here is just hype and clout around the new AI boom and so idiot managers and consumers are demanding it regardless of whether it will be well engineered and put into an eligible application.
"Mistake? Haha. We don't make mistakes."
(Or maybe Mike Judge's Idiocracy, but I'd wager Brazil.)
I find this very suspicious, why not show what twitter told you? that seems to be the first thing someone would share when they complain about getting banned
I'll go with "trying to surf on the Stray hype to get clicks" until proper more details are shared
E.g. I’m currently banned from Google Ads because they “detected suspicious payments” without ever trying to charge my card (the same card I use without issue for GCP and Google Workspace). They’ve denied three appeals without any information and still won’t tell me how to fix it. I have a feeling I’ll have to write one of these blog posts to make anything happen.
https://i.imgur.com/WEP4dcV.png
I assume "additional tasks" means needing to delete the tweet to be unsuspended, as the author described.
Like, come on. I agree that the processes and moderation models could be better, especially at the appeals phase, but we don't see the other side of the battle twitter content moderation is fighting.
Even if their doing a stellar job statistics-wise, we probably wouldn't know because PR wouldn't want a blog post about how a twitter hovers on the brink of becoming a cesspool.
I'm less sympathetic when inhumane moderation policies ruin lives as we see a lot of with google properties (YT, gmail), but this instance is pretty far from such a case.
I will have sympathy for this process when they choose to tell us how it all works, clearly and plainly. Otherwise, let the metaphorical rock-throwing continue.
I can think of hundred different ways this could have affected someone negatively, especially if they weren't able to speak with support in native language.
So c'mon, there is no excuse for this ban to take place, and then continue to be banned after the first appeal, statistics or not.