Professional web design is best suited to companies with a strong brand or websites with complicated UX/UI that needs wireframing. You're just a small business selling KVMs D2C. That doesn't need anything fancy.
There are some really good (free) AI logo generators out there you can use to generate logos very similar (perhaps even better) than this. In recent years I've used them almost exclusively to generate some initial logo ideas then either made minor alterations myself (where needed), or paid someone a little to do it for me.
Similar things can be said for web templates. There are some really good customisable templates for simple sites like yours out there today. I don't know why you'd pay someone for something so simple, especially when the design is so generic and forgettable (no offense).
I don't mean to be so critical. The design isn't bad. The site looks clean and it's pleasant to use. It's just insane to me that your main takeaway here was that you should have hired a freelancer instead of an agency.